Job Description
Job Description
SUMMARY :
The Bingo Manager is responsible for overseeing the profitable operations and financial performance of the Bingo Department, ensuring that all activities are executed accurately, efficiently, and in compliance with all applicable Tribal and Federal laws, Gaming Commission regulations, and Casino policies and procedures. By leading the department with a focus on creating and maintaining a unique, exceptional gaming experience, the Bingo Manager supports both operational excellence and guest satisfaction. This role empowers the Manager to make strategic, informed decisions that enhance the quality and appeal of Class II gaming activities.
ESSENTIAL JOB DUTIES ASSIGNED :
- Monitor the performance of all Bingo Team Members to ensure alignment with department goals.
- Ensure that all Bingo Team Members uphold the highest standards of customer service and professionalism.
- Analyze profitability of individual and session games on an ongoing basis.
- Develop, implement, and direct departmental policies and procedures that enhance the efficiency and profitability of the Bingo Department.
- Maintain optimal staffing levels by interviewing, selecting, training, scheduling, evaluating, supporting career development, promoting, disciplining, and recommending terminations as necessary.
- Ensure the integrity of all Bingo games by adhering to Casino policies and procedures.
- Monitor all financial activities related to Bingo operations to ensure compliance with applicable laws, rules, regulations, and Casino controls.
- Create and administer the departmental operating budget, including budget controls.
- Structure and develop all Bingo games, overseeing the creation, review, and implementation of Bingo promotions. Manage and develop monthly and yearly programs, plans, calendars, and schedules to ensure a strategic, well-coordinated approach to Bingo activities.
- Maintain consistent and regular attendance.
- Uphold the highest degree of confidentiality, professionalism, and ethical business conduct.
- Promote positive interactions among Team Members, management, and customers.
- Fulfill additional duties as assigned.
SUPERVISORY RESPONSIBILITIES :
Oversee the activities of all Bingo Team Members during assigned shifts, ensuring adherence to the organization’s policies and applicable laws.Train, plan, assign, and direct work related to the Bingo operationSupervise with objectivity, ensuring fair treatment of all Team Members.Appraise, coach, reward and correct the work performance of Bingo operation’s Team Members.Address and resolve any concerns or complaints in a professional and timely manner.Ensure compliance with the Casino’s internal control policies and procedures as they relate to this position’s stated duties.Analyze and interpret numerical data accurately.Perform duties effectively in highly disruptive conditions, maintaining visual focus and mental concentration for extended periods.Exercise sound judgment and common sense in intense or stressful situations.QUALIFICATIONS :
To successfully perform this role, an individual must be able to execute each essential duty to a satisfactory standard. The requirements below represent the necessary knowledge, skills, and abilities.
A minimum of five years of managerial experience specifically within Bingo operations is required, demonstrating a proven ability to lead teams and oversee Bingo-related activities effectively.Demonstrated expertise in Bingo operations, with strong analytical skills to assess game profitability, session performance, and department metrics.Exceptional communication and organizational abilities, with a proven track record of effectively leading and coordinating Bingo teams and activities.Visionary mindset with the ability to anticipate trends, plan strategically, and adapt Bingo operations to meet evolving guest expectations and industry developments.Strong numerical aptitude and highly skilled in data analysis and financial reporting.Must be computer literate, with advanced proficiency in Bingo management software and casino operations systems.Reasonable accommodations may be provided to enable individuals with disabilities to perform essential functions.Must pass initial drug screening, background investigation, random drug tests, and a credit check.LANGUAGE SKILLS :
Ability to read, analyze, and interpret complex documents, including technical documents, financial reports, and legal documents.Skilled in responding to inquiries or complaints from customers, regulatory agencies, and members of the business community.Capable of presenting information clearly and effectively in one-on-one and small group settings.MINIMUM EDUCATION REQUIRED :
Bachelor’s degree in Business Administration or a related field preferred; however, a minimum of five years of relevant experience and / or training in casino operations may be considered in lieu of a degree, provided it includes a strong background in Bingo operations.MATHEMATICAL SKILLS :
Advanced proficiency in statistical analysis and probability concepts, with the ability to apply these skills to assess game performance, forecast demand, and drive profitability.Skilled in interpreting complex instructions and data presented in various formats, including written, oral, diagrammatic, and tabular.Strong capacity for quantitative analysis, capable of performing detailed calculations involving whole numbers, fractions, decimals, and complex financial metrics.Demonstrated ability to synthesize data and insights into actionable recommendations for operational improvements and strategic planning within the Bingo department.REASONING ABILITY :
Ability to apply practical, commonsense reasoning to a wide range of situations, effectively managing both abstract and concrete variables.Skilled in identifying and resolving complex issues where limited standardization exists, using analytical insight and strategic judgment.Proficient in interpreting and executing instructions across various formats—including written, oral, diagrammatic, and schedule-based—ensuring adaptability and precision in dynamic environments.PHYSICAL DEMANDS :
The physical requirements listed here are essential for performing the primary responsibilities of this role effectively.
While performing job duties, the Team Member must communicate clearly and effectively.Regular activities include standing, walking, sitting, and using hands and fingers to operate or handle objects with coordination and precision.Occasionally, the Team Member may need to lift and / or move items weighing up to 50 pounds.Specific vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus as needed.WORK ENVIRONMENT :
The work environment characteristics described here are representative of conditions the Team Member may encounter while performing essential job functions.
Noise levels vary, typically moderate in office areas, but may increase to loud on the casino floor.The Team Member may be exposed to tobacco smoke while working on the casino floor.PLEASE NOTE
Tyme Maidu of Berry Creek Rancheria Preference
Native American Preference
