What are the responsibilities and job description for the Client Care Coordinator position at Goldblatt + Singer?
Goldblatt Singer is a culture forward St. Louis personal injury law firm on a growth trajectory. If you're looking to make a change, we're looking to talk with you about a very bright future. Our standards are high and we're unashamed of our commitment to being one of the best firms in the country. To join us you must be a true believer in aggressively advocating for clients, purpose driven, a great communicator, and committed to a team first approach to success. We are looking for high performers ready to accept the mission not just the position.
Our team is comprised of skilled practitioners as well as empathetic client advocates. We offer strong compensation, training, a drama free team culture, and a healthy organizational structure to facilitate your success. We work on a hybrid-remote schedule but do require in office attendance three days a week. Competitive benefits package includes parking, medical, 401(k), vision, dental, paid holidays and unlimited vacation.
The Client Care Coordinator is one of the first points of contact for our clients. Excellent interpersonal and verbal communication skills and a friendly, professional demeanor are essential. Top candidates will have at least one year of law firm, medical office or related customer service experience with demonstrated time-management and organizational skills. We are looking for an individual who is dependable, a team player, and comfortable working independently.
The responsibilities for this position include:
- Follow up with clients regularly to monitor medical treatment and status of injuries with the ability to interact well with clients and provide exemplary client service.
- Assist clients with scheduling medical appointments and arranging transportation, if needed.
- Ability to read and understand medical records and medical terminology.
- Knowledge of pre-litigation case process and ability to work independently.
- Ability to collect detailed and accurate medical information into case management system.
- Familiarity with all types of insurance policies and coverage limits.
- Assist attorney in arranging Independent Medical Examinations, Future Cost Evaluations, and requesting medical cost projections from medical providers.
- Coordinating with the attorney and paralegal to ensure the proper medical management of client files.
- Understanding of Microsoft Office. Needles and/or Litify experience a plus.
- Be a self-starter and with a positive attitude.
Skills:
- Ability to handle confidential matters with sensitivity and discretion.
- Excellent interpersonal, verbal and written communication skills.
- Proficient in Microsoft Office.
- Must be reliable and dependable with a strong work ethic.
- Ability to use own initiative, have a proactive approach, and good time management skills.
- Ability to produce and maintain quality work.
- Must be able to communicate effectively with attorneys, administrative, and management staff, both orally and in writing.
Requirements:
- Minimum 1 year of law firm or medical office required. More experienced candidates are welcome to apply.
- Associate Degree and/or relevant Certification.
Job Type: Full-time
Pay: $21.65 - $24.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Free parking
- Health insurance
- Life insurance
- Paid holidays
- Paid parental leave
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Experience:
- Law office or medical: 1 year (Required)
Work Location: In person
Salary : $22 - $24
