What are the responsibilities and job description for the Client Care Coordinator position at HouseFit?
Who We Are Looking For:
Are you a people person? Do you have previous experience in the customer service? Do you love to connect with people and create relationships? Can you communicate effectively with people from all different backgrounds - both written and verbal? Can you anticipate the needs of other people because you show up for work knowing that the smallest details always make the difference? If so, you could be just the person we are looking for to fill the position that we have available at the front desk at HouseFit.
About Our Practice:
HouseFit is a Physical Therapy and Fitness center focused on helping people make the best decisions for their health while creating a positive experience in the process. We help adults 55 maximize their independence and fitness, so they can continue to live a full and active life. We are looking for the perfect next team member to help us do that.
That’s Where You Come In:
We are looking for a competent individual to help with the organization and implementation of daily operations of the company. The ideal candidate will be a hard-working professional able to undertake a variety of office support tasks and work diligently in a busy environment. This person will be comfortable working on multiple tasks with a high degree of attention to detail.
Unlike most medical offices, we take a lot of time to nurture and educate prospective patients who inquire about our services. Many of our patients have been let down by previous providers and are quite skeptical when first reaching out to us. You will be the main point of contact for everyone that becomes a part of our community. Your job will be to make these folks feel comfortable and excited to be in the gym, to celebrate them prioritizing their health, and to go above and beyond to make them feel extremely cared for and valued.
Your job will be to assist with all aspects of client-care and office management which includes checking in patients, scheduling appointments, answering phone calls, and a variety of other administrative duties.
What We’re Looking For:
- You understand that our practice is a people first atmosphere and our clients’ experience always comes first.
- You're good at recalling names, faces, and personal details - so that our clients always feel welcomed and remembered.
- You have excellent organization skills and take pride in being an independent worker.
- You are comfortable having money conversations with people.
- You follow through on commitments, both verbal and written.
- You enjoy learning new information and absorb it quickly.
- You are comfortable and have experience with computers and cloud base spreadsheets and technology.
- You're proactive and resourceful.
- You're coachable, love to learn, and have a fail-forward attitude. You take constructive criticism well and enjoy getting regular feedback that will optimize your skills and performance
Our Schedule:
- Office hours are 8:00am - 4:30pm, Monday - Friday.
What We've Got For You:
- Full-time schedule of 40 hours/week.
- No evenings, weekends or holidays.
- Being part of a team where you help change people's lives, get them back to doing the things they love to do.
- Benefits including: 401(k) Plan, Medical, Dental, Vision Plan, Life Insurance Policy, Short-Term Disability, Paid Time Off, Sick Time, and Paid Holidays
- A working environment where being yourself is encouraged, where people are the priority, and where you will always be challenged to learn and grow.
- $15/hour with room to advance for the right person.
Job Type: Full-time
Pay: From $15.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Disability insurance
- Paid sick time
- Paid time off
- Retirement plan
Schedule:
- Monday to Friday
- No nights
- No weekends
Work Location: In person
Salary : $15