What are the responsibilities and job description for the Customer Service Rep position at Golden Heartwood Tree Service?
Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. This role is crucial in providing exceptional service to our customers, addressing their inquiries, and ensuring a positive experience with our company. The ideal candidate will possess strong communication skills and a passion for helping others, making them an invaluable asset to our customer service department.
Responsibilities
- Respond promptly to customer inquiries via phone, email, or chat, ensuring all questions are answered accurately and efficiently.
- Handle outbound calls to follow up on customer issues or promote services as needed.
- Maintain detailed records of customer interactions, transactions, and feedback through data entry in our systems.
- Process cash handling transactions with accuracy and integrity.
- Collaborate with team members to resolve complex customer issues and escalate when necessary.
- Provide support in a call center environment, adhering to company policies and procedures while maintaining high levels of professionalism.
- Assist customers in navigating our products or services, offering guidance and recommendations based on their needs.
Skills
- Proven experience in customer service or sales roles is preferred.
- Excellent phone etiquette with the ability to communicate clearly and effectively.
- Multilingual or bilingual skills are highly desirable for engaging with a diverse customer base.
- Strong data entry skills with attention to detail for accurate record keeping.
- Ability to handle cash transactions responsibly and efficiently.
- Experience in outbound calling is a plus, demonstrating proactive engagement with customers.
- A positive attitude and the ability to work well under pressure in a fast-paced environment.
Join us in delivering outstanding service that makes a difference! We look forward to welcoming a new member who shares our commitment to excellence in customer care.
Job Type: Full-time
Pay: $18.06 - $20.73 per hour
Benefits:
- 401(k)
- Health insurance
- On-the-job training
- Paid time off
- Professional development assistance
Shift:
- Day shift
Work Location: In person
Salary : $18 - $21