Front Office Lead

Description

Medical Office Supervisor Job Description

Golden State Dermatology is a physician-led and owned dermatology group rapidly expanding across California, with over 37 locations. We are a leading medical, surgical, and cosmetic dermatology group specializing in skin, hair, and nail conditions, Mohs micrographic surgery for the treatment of skin cancer, surgical and non-surgical cosmetic skincare, anti-aging, body contouring, and plastic surgery.

As a Medical Office Supervisor at Golden State Dermatology, you will be responsible for overseeing the daily operations of both the front and back office, ensuring the highest level of efficiency, patient satisfaction, and staff performance. You will serve as the primary point of contact for staff, providers, and patients, ensuring seamless workflow and compliance with company policies and procedures.

Key Responsibilities

Front Office & Administrative Oversight:

• Supervise and support front office staff in patient check-in/check-out, insurance verification, and scheduling to ensure efficient patient flow.
• Monitor patient scheduling, proactively filling gaps to maximize productivity and minimize no-show rates through effective confirmation strategies.
• Ensure front office staff adhere to financial policies, including copay collection and end-of-day reconciliation.
• Oversee insurance verification and prior authorization processes, ensuring timely approvals and minimizing billing issues.
• Act as the primary liaison between the front office team, back office team, providers, and corporate leadership to ensure clear communication and operational consistency.
• Conduct performance evaluations, provide coaching, and facilitate training for front office staff to enhance efficiency and service quality.

Back Office & Clinical Support Management:

• Supervise back office operations, ensuring proper patient care protocols, clinical workflow efficiency, and compliance with medical regulations.
• Ensure medical assistants and clinical support staff are properly trained, following protocols for rooming patients, assisting providers, and maintaining medical records.
• Address patient concerns or escalations related to clinical or administrative issues, working closely with providers and corporate leadership to resolve any conflicts.
• Monitor supply inventory and order necessary medical and office supplies to ensure the clinic runs smoothly.
• Ensure compliance with OSHA, HIPAA, and other regulatory requirements, conducting audits as needed.

Financial & Operational Leadership:

• Oversee daily cash reconciliation and deposit processes, ensuring financial accuracy and security.
• Monitor key performance indicators (KPIs) related to patient flow, financial targets, and operational efficiency, implementing strategies for improvement.
• Assist in budget planning and cost control measures to optimize clinic performance.
• Identify opportunities for process improvements and implement best practices to enhance overall clinic operations.
• Work closely with the Regional Director and corporate leadership on operational goals, staffing needs, and compliance matters.

Qualifications & Skills:

• 2 years of experience in medical office management or healthcare leadership.
• Strong understanding of front and back office operations, medical billing, and insurance processes.
• Excellent leadership, communication, and problem-solving skills.
• Ability to multitask, prioritize, and make decisions in a fast-paced environment.
• Proficiency in electronic medical records (EMR) and scheduling systems.

       Exciting Perks:

• 40% off products and procedures, as well as the ability to participate in free annual injectable events
• Comprehensive medical, dental, and vision benefits
• Company paid short and long-term disability as well as life insurance
• Safe Harbor 401K match up to 4%
• Flex spending accounts and commuter benefits
• Employee Assistance Program (EAP) counseling for the stresses of everyday life
• Exclusive discounts for theme parks, attractions, hotels, concerts, and movie tickets.
• Employees accrue PTO from their first day of employment. Additionally, employees who work over 20 hours in a pay period are eligible for 9 paid holidays.
• Pet insurance to cover the healthcare needs of all your pets

GSD strongly encourages employees to receive the COVID-19 primary series vaccination.

Golden State Dermatology participates in the E-Verify program.  E-Verify is a free, web-based system that allows employers to confirm their employees’ eligibility to work in the United States.  It does this by comparing information from an employee’s Form I-9, Employment Eligibility Verification, to records from the U.S. Department of Homeland Security (DHS) and Social Security Administration (SSA).
 

Golden State Dermatology is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants for employment and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other legally protected characteristic.

Qualifications

Salary : $25 - $32