What are the responsibilities and job description for the Operations Manager position at Goldfish Swim School?
Responsive recruiter Share the FUN-damentals of Water SafetySummary : Oversees the quality and success of Goldfish Swim School daily operations including staffing, cash management, customer service, retail and vending department, birthday party operations and workplace employeeactivities. This individual is focused on training the front of house team on providing high quality and consistent customer service. This individual must be sales focused and be accountable for such aspects of the business as member retention and lead conversion. They are also expected to be cross trained in all wet side positions and will be expected to fill in wherever needed. Listen to what the team has to say about working at Goldfish Swim School! Duties and Responsibilities include the following : 1. Directs and controls the daily operations to ensure the school is running according to GSS standard operatingprocedures.2. Helps the General Manager and department managers fulfill all daily tasks.3. Manages the staff of GSS to ensure high productivity, excellent performance and positive employee satisfaction.4. Interacts with the Deck Supervisors and Golden Teachers on issues related to class scheduling, student progress, customer service and employee performance and training.5. Provides sales and marketing training to all qualified sales staff.6. Provides direction in the retail and vending departments to ensure a proper mix of products and pricing is achieved.7. Trains and oversees private party staff to ensure that the GSS standard operating procedures are being maintained.8. Gains knowledge and experience in all technology platforms to achieve a high level of competence in bookings,class scheduling, reporting and administrative functions.9. Gains a high level of knowledge and experience in the GSS pool operations to ensure understanding and satisfaction of Goldfish members.10. Initiates and oversees workplace culture and employee interaction. Maintains a high level of employee satisfaction.11. Directs and oversees the implementation of the Emergency Action Plan and all safety procedures that pertain to theGSS facility, and trains all current staff on the GSS EAP.12. Maintains current certifications and stays up-to-date professionally on the aquatics and management field. Safety Standards : The safety of our swimmers, parents and team members is of the utmost importance. Education / Experience : High school diploma or GED is preferred. Experience in a sales and service roles is required. Experience as a certified lifeguard, youth sports instructor / coach, camp counselor, and / or childcare provider required. Two or more years as a swimming instructor preferred.
Why Dive In With Goldfish?
Paid Training We set you up for Extraordinary Results! It doesn’t matter if you’ve never learned to swim yourself or if you’re a seasoned swimmer, we are proud to provide our team with paid training, certifications and ongoing support. Flexible Schedules Work life balance is essential to any team! At Goldfish, we understand you have commitments outside of work - family, school, sports, whatever it may be - and we celebrate that! We offer convenient schedules to accommodate YOU! All Are Welcome At Goldfish, we value Diversity & Inclusion! We pride ourselves on creating a welcoming environment for all by treating everyone with Integrity, Compassion and Trust as we work together to make waves for water safety. Make Waves...In Your Community Our team members are literal life-savers. Superheroes. Wavemakers. At Goldfish, you’re helping keep the children of your community safer in and around water - and that’s something to CELEBRATE! Make Waves...In Your Career Dip your toe into a pool of possibilities at Goldfish! You’ll learn life lessons through leadership, mentorship and ongoing training. From customer service to education, healthcare to business, you’ll gain impactful work experience that is sure to make a splash in your future, no matter what your career path! High Fives & Tropical Vibes! We believe in making a big deal about life’s accomplishments by remembering to CELEBRATE! We give high fives, dance and have some serious fun while doing some serious work. And with tiki huts, palm trees and surfboards, every work day will make you feel like you’re on vacay! Going for Gold! We align with partners who not only share our passion for water safety, but also share our core values. Helping us make a splash are World Record Holders and Olympic Gold Medalists Ryan Murphy and Cullen Jones! We are also committed to making waves, giving back and saving lives through our partnership with the USA Swimming Foundation. Grow with Goldfish There’s no limit to where you can go with Goldfish! We’ve seen part time team members #GrowUpGoldfish - becoming managers, joining the Franchise Support Team, and even going on to own and operate their own Goldfish Swim School! Dip a toe or dive all the way into the pool of possibilities and endless opportunities!
