Change Management Consultant (Hybrid)

Job Description: Change Management Consultant

We are seeking an Organizational Change Management (OCM) and Communications Consultant to take an active role in engagement execution for change management. This includes stakeholder management and developing materials around change readiness assessments, communications analysis, communications planning, and the execution of change management and communications collateral. OCM Consultants help our clients transform their business processes, improve efficiency and operations, increase transparency, and promote user adoption, and comply with Federal, State, and Local government laws and regulations. As a Consultant, you will have responsibility for client management, solution implementation, and overall delivery within your assigned workstream. You will be relied upon for project workstreams and interact with clients to ensure engagement success. This includes supporting day-to-day operational meetings with clients and consulting leaders. Consultants must prepare and communicate well-organized communications and presentations to clients and internal executives. As a Consultant, you will follow a clearly defined career path and continue to deepen your OCM acumen and consulting skills. A successful Consultant is self-motivated, outcomes-oriented, capable, and willing to develop solutions independently or collaboratively as part of a team of highly skilled professionals. Consultants are provided the opportunity to interact with our clients and to enhance skills across technical competency, business development, and client service. As a Consultant, you will work as part of a team of problem solvers with extensive consulting experience, helping our public sector clients solve complex issues from strategy to execution.

Specific Responsibilities Include:

• Proactively assist in the delivery of engagement activities and manage the completion of deliverables

• Work independently, with minimal supervision, and partner with others to develop relationships across the engagement team

• Lead one or more tasks or work streams within a client engagement, overseeing individual contributions as well as potentially that of junior staff

• Guide client and internal subject matter expert conversations toward effective outcomes

• Develop strategies to solve complex OCM challenges for our clients

• Contribute to the development of the team s industry acumen and capabilities through contribution to internal firm initiatives

• Lead key components of change management projects and teams to develop and implement change strategies and plans

• Conduct user-centered research to create practical approaches to increase customer awareness and adoption of change

• Lead the creation of content for stakeholder engagement regarding planned changes what s in it for me, why it matters, how it s done, and the program's status

• Execute change readiness surveys and business readiness assessments with stakeholder groups, analyzing results to identify barriers to change and addressing barriers through change management support

• Communicate with all levels of an organization and prepare engaging and dynamic briefings for senior executives

• Track and report the status of change programs, including key metrics and risks

• Support the development and continuous improvement of change management methodologies and tools

• Participate in business development activities, such as proposals, capture, account teams, whitepapers, conferences, and/or other thought leadership materials

Requirements:

• Minimum of THREE to FIVE (3-5) years of experience

• Bachelor's Degree; OR SEVEN (7) years' relevant experience may be used in lieu of Bachelor's Degree

• Experience implementing technology systems and financial management systems; examples include Salesforce, ServiceNow, Workday, Oracle- Discovery Phase

• Communications experience creating collateral, specifically through a human-centered design (HCD) lens in creating materials such newsletters, executive briefings, and mass emails using mail merge and Send To functions within MS products

• Experience developing change readiness surveys and business readiness assessments to identify barriers to resistance and developing plans to address barriers

• Experience developing and executing communication and engagement plans for a wide array of stakeholders

• Organizational and project management skills

• Experience leading one or more tasks or work streams within a client engagement, overseeing individual contributions, as well as potentially overseeing the work of additional engagement or junior staff

• Excellent written and verbal communication skills across all levels of business, including experience writing reports and client or public-facing documents, as well as communicating complex concepts effectively through MS PowerPoint, including creating custom visuals and customization of slide masters

• The ability to work as part of a team and prioritize resources and time effectively
• A background check is required.

Preferred:

Experience on an ERP Modernization Project/ Discovery Phase and Financial Management Implementation