IT Support Specialist

Direct Hire 8am-4:30pm

Purpose of Position:

Looking for a skilled and motivated IT Support Specialist to join our team and support our growing IT infrastructure.

Responsibilities and Duties:

• Provide technical support for hardware, software, and network-related issues.
• Install, configure, and maintain computers, printers, and other IT equipment.
• Troubleshoot system and network problems, diagnosing and resolving issues efficiently.
• Assist with the setup and management of user accounts, email systems, and security access.
• Perform routine maintenance and updates on IT systems.
• Support data backup and recovery processes.
• Document technical procedures and maintain IT inventory records.
• Collaborate with other departments to ensure smooth IT operations.
• Proficiency in help desk ticket systems.
• Ability to take direction and willingness to grow your skillset and learn new technologies.
• Aware of Quality Performance Metrics and actively supports continuous improvement.
• Develops and maintains open relationships with all Gonzalez employees.
• Perform other work-related duties as assigned.

Required Knowledge Skills & Abilities:

• Proven experience as an IT Technician or similar role.
• Strong knowledge of Windows and/or macOS operating systems.
• Familiarity with networking concepts (LAN, WAN, VPN, Wi-Fi).
• Experience with Active Directory, Office 365, and cloud-based services is a plus.
• Strong problem-solving and communication skills.
• Ability to work independently and in a team environment.
• Committed to privacy and confidentiality of data.
• IT certifications (CompTIA A , Network , Microsoft, etc.) are a plus.

Qualified candidates possess:

• IT certifications (CompTIA A , Network , Microsoft, etc.) preferred but not required.
• Experience: 0 years of work-related skill and experience, can be an entry-level position
• Education: High School Diploma or equivalent required, associate’s degree or higher or IT certifications preferred.

Physical requirements (to include but not limited to):

• Ability to sit and move around when required.
• Ability to stand, walk, crouch, lean, bend, climb ladders, etc. in an office or manufacturing environment
• Ability to lift and move loads up to 50 lbs.
• Ability to wear PPE (when necessary)

Travel Requirements:

• May be required to travel to local company facilities to setup and troubleshoot IT equipment.

Job Type: Full-time

Pay: $18.00 - $25.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $18 - $25