What are the responsibilities and job description for the IT Support Specialist position at Gonzalez Group?
IT SUPPORT SPECIALIST
Location: Pontiac, MI; Employment Type: Full-time; Pay Type: Salaried Reports To: CIO; Department: IT; Classification: Exempt
Gonzalez is a US owned middle market, 300-team member, manufacturing & services company with three North American locations. There are two main divisions of Gonzalez: Gonzalez Production Systems (GPS), which is primarily involved in robotics automation & integration and Gonzalez Contract Services (GCS), which is a staffing company that also does prototype engineering and manufacturing. We value diversity, teamwork, and tradition. Gonzalez offers medical, dental, vision, life, and disability insurance, HSA contribution, 401K profit sharing, and vacation time.
Purpose of Position:
Gonzalez Production Systems is looking for a skilled and motivated IT Support Specialist to join our team and support our growing IT infrastructure.
Responsibilities and Duties:
- Provide technical support for hardware, software, and network-related issues.
- Install, configure, and maintain computers, printers, and other IT equipment.
- Troubleshoot system and network problems, diagnosing and resolving issues efficiently.
- Assist with the setup and management of user accounts, email systems, and security access.
- Perform routine maintenance and updates on IT systems.
- Support data backup and recovery processes.
- Document technical procedures and maintain IT inventory records.
- Collaborate with other departments to ensure smooth IT operations.
- Proficiency in help desk ticket systems.
- Ability to take direction and willingness to grow your skillset and learn new technologies.
- Aware of Quality Performance Metrics and actively supports continuous improvement.
- Develops and maintains open relationships with all Gonzalez employees.
- Perform other work-related duties as assigned.
Required Knowledge Skills & Abilities:
- Proven experience as an IT Technician or similar role.
- Strong knowledge of Windows and/or macOS operating systems.
- Familiarity with networking concepts (LAN, WAN, VPN, Wi-Fi).
- Experience with Active Directory, Office 365, and cloud-based services is a plus.
- Strong problem-solving and communication skills.
- Ability to work independently and in a team environment.
- Committed to privacy and confidentiality of data.
- IT certifications (CompTIA A , Network , Microsoft, etc.) are a plus.
Qualified candidates possess:
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Certificates:
- IT certifications (CompTIA A , Network , Microsoft, etc.) preferred but not required.
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Experience:
- 0 years of work-related skill and experience, can be an entry-level position
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Education:
- High School Diploma or equivalent required, associate’s degree or higher or IT certifications preferred.
Physical requirements (to include but not limited to):
- Ability to sit and move around when required.
- Ability to stand, walk, crouch, lean, bend, climb ladders, etc. in an office or manufacturing environment
- Ability to lift and move loads up to 50 lbs.
- Ability to wear PPE (when necessary)
Travel Requirements:
- May be required to travel to local company facilities to setup and troubleshoot IT equipment.
