IT Support Technician

The IT Support Technician role is to support and maintain organizational computer systems, desktops, and peripherals. That includes installing, diagnosing, repairing, maintaining, and upgrading all organizational hardware and equipment while ensuring optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via work order) in a timely and accurate fashion and provide end-user assistance where required. They will cover our Ruston, LA production facility, as well as our retail locations in the north/west part of the state.

Essential Duties & Responsibilities

• Acts as the initial point of contact for all computer and system-related concerns from employees.
• Diagnoses problems to resolve calls on various supported computer hardware, software, and operating systems.
• Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
• Collaborates with Director of Technology to ensure efficient operation of the organization's desktop computing environment.
• Supports development and implementation of new computer projects and new hardware installations.
• Administers and resolves issues with end-user workstation network software products.
• Receives and responds to incoming calls, pages, and/or work orders regarding desktop problems.
• Ensures that desktop connections, i.e., network jacks, are in proper working order.
• If necessary, liaise with third-party support and PC equipment vendors.
• Performs related duties consistent with the scope and intent of the position.

• High School Diploma or equivalent
• 2 years work experience in related field
• Excellent knowledge of PC and desktop hardware
• Excellent knowledge of PC internal components
• Hands-on hardware troubleshooting experience
• Extensive equipment support experience
• Working technical knowledge of current protocols, operating systems, and standards
• Ability to operate tools, components, and peripheral accessories.
• Able to read and understand technical manuals, procedural documentation, and OEM guides
• Must be able to obtain a state medical marijuana badge and pass a background check.
• Reliable transportation and a valid driver’s license are required.
• Must be able to communicate with GDF Team effectively and professionally.
• Must perform under high pressure situations.
• Strong customer service orientation
• Ability to work in a fast-paced environment and handle high stress situations.
• Self-Motivated
• Ability to multitask.
• Excellent organizational skills
• Ability to stay focused.
• Positive attitude and strong work ethic. Must be a team player with a “can do” attitude.
• Available to work weekends and holidays as needed.
• Reliable transportation and valid driver’s license are required
• Physical Requirements: Must be able to lift and carry up to 50 pounds. Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. The ability to respond quickly to sounds. The ability to move safely over uneven terrain or in confined spaces. The ability to see and respond to dangerous situations. The ability to sit or stand for up to 12 hours at a time. The ability to work in bright/hot/humid conditions. The ability to work in low light situations. Lifting, standing, sitting, walking, bending, reaching, push/pull, repetitive use of hands, grasping use of hands, visual activity. Exposure to limited hazardous chemicals.

Here, we believe cannabis is the most natural form of medicine, that's why we are obsessed with creating and curating the best cannabis products in the south, using natural and sustainable farming practices, and giving back to our local community. We believe in plants over pills, and using the magic of mother nature to help people feel their best.

As the self-declared Southern ambassadors of weed, we pride ourselves in staying true to our roots as we bring the best the cannabis world has to offer to the places we love most. From our high-tech, high-touch growing practices to our expert extraction methods, we are obsessed with creating and curating the best cannabis offering in the south. Everything we do here is rooted in our desire to cultivate goodness.

Our approach to cannabis is straightforward: good people, good cannabis, good day. The core of our mission is to deliver high quality cannabis products and support and educate our communities on the tremendous healing benefits of this medicinal plant—and it all starts with our People.

We encourage you to explore opportunities with a company whose culture is dedicated to celebrating diversity and is committed to creating an inclusive work environment. We firmly believe that maintaining diversity and inclusion is what contributes to our stellar decision making and increased creativity!

We know we cannot achieve our goals without excellent talent- and so we’re looking for the best, brightest, and most determined individuals in the industry and beyond to join our team at this pivotal moment in history- the end of cannabis prohibition in the United States.

As a vertically integrated multi-state operator in the cannabis space, our company is rapidly growing and building out our Team. From Cultivation and Manufacturing our own products, to Wholesale and Retail, even Accounting, Marketing, Compliance, IT and HR, we have a myriad of opportunities for people to join the Team. Our full-time Team Members are also eligible for generous benefits packages, including insurance, paid time off and holidays, 401K and Employee Resource Groups! We also offer a highly competitive compensation package.

Should you join the Team, you’ll also be able to participate in any one of our Employee Resource Groups, which provide safe space and community for specific groups and cultures. We are excited to see the initiatives in community outreach and social justice work that come from these groups!

We are an equal opportunity employer.