On Call Shelter Support Specialist

Shelter Support Specialist (On-Call)

Who We Are:

Good Neighbor Center is committed to offering a safe haven and vital resources to families confronting housing insecurity in Tigard and Washington County. Our services include a family homeless shelter, children's program, and housing case management designed to empower families toward stability and long-term prosperity. Through trauma-informed care, education, and collaborative partnerships, we strive to ensure that every family has access to safe, inclusive, and stable housing, along with the necessary support for holistic wellbeing and empowerment.

Job Summary:

You will play a vital role in creating a nurturing space for families staying in our shelter. With empathy, trauma-informed practices, and a commitment to our mission, you will provide compassionate, on-site assistance to families, addressing their daily needs and facilitating access to available resources. You will oversee the shelter facility, maintain safety protocols, and ensure a clean, welcoming environment. Through effective communication and collaboration with staff and community partners, you will contribute to the seamless operation of our shelter program.

This is an on-call position as a Shelter Support Specialist at our 9-family shelter located at 11130 Southwest Greenburg Road, Tigard, OR 97223. On-call staff members are expected to maintain availability for various shifts and may be called upon to cover both planned and emergency staffing needs.

Job Type: On-Call, non-exempt

Starting Pay: $20.00 per hour

Bilingual Differential: Additional $1.00 per hour for staff fluent in approved languages

Primary Responsibilities:

- Provide trauma-informed support and resources to shelter families, addressing their immediate needs with empathy and respect

- Maintain a safe, secure environment by conducting regular perimeter checks, monitoring security systems, and enforcing shelter guidelines

- Ensure cleanliness and organization by preparing rooms for new families, managing donations, and facilitating laundry services

- Receive and process incoming donations, ensuring cleanliness before storage, and providing receipts to donors

- Document all meaningful interactions, critical incidents, and shelter activities during shifts, adhering to confidentiality protocols

- Assist with data entry, administrative tasks, and answering phones as needed

- Facilitate smooth shift transitions by communicating pertinent details to incoming/outgoing staff

- Assist with guest intake processes, providing shelter tours and ongoing support as needed

- Respond calmly and effectively in emergency situations, following established protocols

- Promote a positive, inclusive environment by demonstrating cultural competence and respecting diversity

- Collaborate with shelter staff, volunteers, and community partners to ensure seamless service delivery

- Perform other duties as assigned to support the overall functioning of the shelter and GNC programs

Required Skills:

- Exceptional verbal, written, and listening communication abilities to engage with families, document accurately, and collaborate effectively

- Strong teamwork and collaboration skills to work cooperatively with staff and partners

- Initiative, problem-solving, and results-oriented approach to addressing challenges and finding practical solutions

- Flexibility to respond to diverse guest needs and adapt to evolving situations

- Reliability, punctuality, and consistent attendance

- Openness to feedback and willingness to enhance performance

- Calm, empathetic demeanor in crisis situations

- Proficiency in using email, MS Office apps like Word and Excel

- Discretion in handling sensitive, confidential information

- Sound judgment to prioritize guest safety and support in decision-making

- Cultural competence and willingness to work with diverse backgrounds

- Understanding of potential barriers to housing stability faced by different groups

The job may require mobility within the shelter, occasional lifting of up to 50 lbs, and proficiency in using typical office equipment. We are committed to providing reasonable accommodation for individuals with disabilities.

Additional Requirements: Pre-employment drug screening and background check.

GNC is an equal opportunity employer committed to fostering a diverse and inclusive workforce.

Job Type: Part-time

Pay: $20.00 - $21.00 per hour

Schedule:

• Day shift
• Evening shift
• Morning shift
• Overnight shift

Work Location: In person

Salary : $20 - $21