Scheduler - In Person

Position Title: Scheduler

Location: Good Shepherd Community Clinic, Inc.

Reports to: Scheduler Team Lead

Mission: The GSCC exists so that the working poor and others who lack healthcare access receive quality care and improved health outcomes.

Vision: Empowering Well-Being

Core Values: Love, Respect, Fight, Resilience, and Flexibility

Position Overview

The Scheduler at Good Shepherd Community Clinic is responsible for coordinating patient appointments efficiently while delivering excellent customer service and ensuring compliance with clinic policies. This role is integral in optimizing provider schedules, minimizing patient wait times, and supporting access to quality care across multiple service lines.

Key Responsibilities

Patient Scheduling & Coordination

• Schedule patient appointments for medical, behavioral health, dental, and specialty services.
• Verify insurance eligibility and sliding fee scale status before scheduling.
• Optimize provider schedules to ensure efficient use of clinic resources.
• Monitor same-day and walk-in appointments, adjusting schedules as needed to accommodate patient demand.
  
  

Patient Communication & Customer Service

• Provide courteous and professional service when answering calls and assisting patients.
• Confirm and remind patients of upcoming appointments via phone, text, or patient portal.
• Educate patients on required documentation, co-pays, and any pre-visit requirements.
• Address patient inquiries regarding appointment availability, rescheduling, and cancellations.
  
  

Administrative & Compliance Duties

• Accurately document all scheduling interactions in the Electronic Health Record (EHR) system.
• Ensure compliance with FQHC policies, including HIPAA regulations and patient confidentiality.
• Assist with front desk and check-in duties as needed to maintain smooth clinic operations.
  
  

Experience

Qualifications & Skills

• Education: High school diploma or equivalent required; associate degree preferred.
• Experience: Experience in healthcare scheduling, preferably in an FQHC or medical setting.
• Technical Proficiency: Proficiency with Electronic Health Record (EHR) systems (Athena preferred).
• Communication & Customer Service: Strong communication and customer service skills; bilingual abilities preferred.
• Organizational Skills: Ability to multitask, prioritize, and work effectively in a fast-paced environment.
• Healthcare Knowledge: Familiarity with medical terminology, insurance verification, and scheduling best practices.
  
  

Work Environment

This position operates in a dynamic healthcare setting, requiring excellent organizational skills and a patient-focused approach. Flexibility and the ability to adapt to changing schedules are essential.

Compensation: $15.00 - $17.00 per hour

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

The Good Shepherd Community Clinic, Inc. has grown from the original Tuesday night volunteer clinic in a small rental house only treating 85 patients, to a full-time, comprehensive Community Health Center caring for more than 9,600 medical and dental patients.

Today, our vision is to transform healthcare delivery by empowering each other, inspiring change, and building healthy people. The GSCC Team is committed to promoting patient wellness with an emphasis on prevention as well as education on important health factors like nutrition, disease self-management and physical activity. Evidence of this commitment to "build healthy people" can be seen in the way we practice.