What are the responsibilities and job description for the Referral Coordinator - Urology position at Good Shepherd Health Care?
Overview:
Hourly Rate: Min: $19.85 Max: $30.40
PURPOSE OF POSITION: The employee works closely with providers, back office staff, front office staff and business office personnel to ensure prior authorization is received on all referral appointments, surgical procedures and/or medications. The employee assists the provider, back office staff and front office staff with computer electronic medical record documentation; verifies insurance coverage;; ensures medical records and referrals are available for appointments; scans all necessary paperwork into patient chart; takes messages and ensures their timely delivery;; and assists in all other duties as assigned by the Practice Manager.
Responsibilities:
Qualifications:
EQUIPMENT AND TOOLS:
PERSONAL TRAITS, VALUES AND APTITUDES:
WORKING CONDITIONS:
PHYSICAL DEMANDS:
Employer paid benefits - Medical, Dental, and Vision
Hourly Rate: Min: $19.85 Max: $30.40
PURPOSE OF POSITION: The employee works closely with providers, back office staff, front office staff and business office personnel to ensure prior authorization is received on all referral appointments, surgical procedures and/or medications. The employee assists the provider, back office staff and front office staff with computer electronic medical record documentation; verifies insurance coverage;; ensures medical records and referrals are available for appointments; scans all necessary paperwork into patient chart; takes messages and ensures their timely delivery;; and assists in all other duties as assigned by the Practice Manager.
ESSENTIAL JOB FUNCTIONS:
- Collects patient demographic and insurance information then accurately keys this information into Epic.
- Correctly schedules, cancels, or reschedules all patient referral appointments for the physician according to practice guidelines, either by phone or over the counter.
- Assists receptionist and helps to prepare charts for patient visit: verifying insurance coverage, referral and medical record information is available in chart at time of appointment and correct forms for documentation are available in chart.
- Scans documents into electronic charts and ensures the records are complete and up-to-date.
- Correctly takes messages either by phone or over counter, ensuring all necessary information is gathered and documented following practice guidelines and the messages are delivered in a timely manner.
- Documents appointment no-shows on the patient’s appointment in Epic if front staff are unable to do so.
- Assists all front office staff as needed and completes other duties as assigned by the Practice Manager.
- The office/clinic may be staffed 24 hours a day, seven days a week, working extended evening hours and weekend hours. Situations may occur which will require an adjustment in hours worked and/or shift as the workload may dictate.
Qualifications:
QUALIFICATIONS:
1) Education- High school graduate or equivalent preferred.
2) Other- Bilingual and/or English-Spanish speaking preferred. Have the ability to work with a culturally diverse population.
EQUIPMENT AND TOOLS:
1) Knowledge in computers, phones, and other office equipment.
2) Knowledge in insurance regulations and medical terminology.
3) Knowledge in filing procedures and record documentation.
4) Bilingual, English/Spanish, is preferred, for customer service interpretation duties.
PERSONAL TRAITS, VALUES AND APTITUDES:
Must be able to:
- Perform a variety of duties often changing from one to another without the loss of efficiency and composure.
- Demonstrate a positive, tactful and harmonious attitude.
- Work independently.
- Recognize the rights and responsibilities of patient confidentiality.
WORKING CONDITIONS:
Inside environment protected from the weather, variable noise levels, occasionally subject to combative customers or verbal altercations with co-workers, subject to a rapid pace creating an unpredictable environment and subject to possible exposure to infection, contagious disease or hazardous materials, just to name a few.
PHYSICAL DEMANDS:
Must be able to:
- Perceive the nature of sound by ear.
- Express or exchange ideas by means of spoken words.
- Extend arms and hands in any direction.
- Use of hands and fingers.
- Stoop, kneel, crouch, lift up to 30 lbs, sit and/or stand for extended periods of time.
- Be self-motivated, dependable, neatly groomed and well organized.
Salary : $20
