What are the responsibilities and job description for the Lead Attendant - Monterey County position at GOODWILL CENTRAL COAST?
Job Details
Description
JOB SUMMARY
Assist the Donation Center Supervisor on scheduled days by ensuring that donation centers are staffed and operated according to defined procedures. Serve as ADC attendants as needed.
ESSENTIAL DUTIES
Lead Duties:
Ensure appropriate staffing of attended donation centers.
Take trailer percentage reporting level calls from attendants; act as liaison between attendants and transportation staff to ensure proper trailer rotation.
Complete and submit required paperwork to ensure proper administration of established systems. Process payroll; maintain confidentiality in this and all personnel-related functions and procedures.
Visit each donation center within the county as needed to ensure safety, security and productivity.
Relay direction as required by Donation Center Supervisor to ADC attendants.
Assist other staff members as needed.
Attendant Duties:
Open trailer, survey supplies and trailer capacity, report the number and type of large items requiring truck pickup and place status calls to supervisor according to defined procedures.
Greet donors. Following guidelines accept or reject items for donation; explain reasons for item rejection.
Offer donor a receipt. Issue a receipt, record time and nature of donation on daily record.
Sort and stack donations into designated containers, ensuring items are wrapped and/or packed to prevent damage or a safety hazard.
Maintain clean/neat trailer both inside/outside.
Close and secure trailer at designated times.
Place large and/or heavy items next to or under trailer.
Assist drivers with loading of large items and transfer of trailers.
SECONDARY DUTIES
While acting as lead, serve as an attendant if sufficient staff is not available.
Perform duties of Attendant as needed.
Perform related duties as assigned.
Qualifications
JOB SPECIFICATIONS
EDUCATION REQUIRED: High school diploma or equivalent preferred.
LICENSE/CERTIFICATION REQ’D: Valid California Class C driver’s license.
EXPERIENCE REQUIRED: Six months experience as an ADC attendant, or equivalent.
KNOWLEDGE REQUIRED: Familiarity with material handling, sorting/ packing/stacking techniques.
Familiarity with safety rules and procedures, including proper lifting procedures.
Familiarity with operational procedures including donation acceptance criteria (this may be learned on-the-job.
Familiarity with Goodwill Central Coast’s mission, general Company policies and procedures (this may be learned on-the-job).
EQUIPMENT USED: Typical donation center equipment, typical office equipment; vehicles.
SKILLS/APTITUDES/TEMPERAMENTS:
Ability to communicate effectively in English, both orally and in writing. Ability to communicate in basic Spanish preferred.
Ability to accept responsibility for the direction, control and staffing of the donation centers. Ability to instruct new employees in the operational procedures and explain company policies as they relate to the job and ensure policies/procedures are followed.
Ability to deal with people beyond giving or receiving instructions. Ability to understand other’s feelings and personal viewpoints and adapt to the situation.
Ability to drive a vehicle in the transaction of Company business. This requires a good driving record, and may require the ability to provide evidence of personal vehicle liability insurance.
Ability to understand and follow organizational/packing/stacking procedures within the trailer.
Ability to coordinate eye/hand/foot movement to safely maneuver up/down steps and lift/stack donations.
Ability to reason, make judgments regarding the acceptance of donations and to tactfully explain decisions or present information clearly, following established donation policies.
Ability to adhere to safe work practices as documented in Company safety policies; ability to report safety hazards/accidents promptly to supervisor or safety committee member.
Ability to demonstrate satisfactory attendance, as outlined in Company policy.
EMOTIONAL EFFORT:
There are some deadlines requiring little or no overtime. The work environment is routine but can be hectic on occasion.
JOB SETTING
The job is performed independently but with regular contact with the public and occasional contact with other employees. Hours are generally established with seasonal and/or some location variation. The activity level will fluctuate depending on a variety of factors including location, day of week and weather conditions. The job is performed inside and outside a trailer with exposure to weather, noise from traffic, dust/dirt, other airborne particles, fumes, and odors. The ground around the trailer may be uneven. The trailer stands approximately four feet up from the ground and requires climbing stairs. Separating household chemicals from regular donations may occur. The position requires driving from one donation center site to another regularly while acting in the lead capacity.
PHYSICAL DEMANDS
The job requires frequent lifting of items weighing up to 25 lbs, with regular lifting of items weighing up to 50 lbs. Large or heavier items (51 lbs. or more) will be moved either with assistance from another person or by using proper material handling equipment. Large and/or heavy boxed items are either divided into smaller, lighter-weighing boxes (when possible) for ease of handling, or pushed under or near the trailer. Large and/or heavy furniture/appliances are pushed (when possible) next to the trailer. The attendant assists with loading of large items on truck during Goodwill Central Coast’s site servicing. Normal mobility is required to climb up and down stairs.
Normal or corrected talking, hearing, and seeing abilities are sufficient to perform required tasks
SUPPLEMENTAL PHYSICAL REQUIREMENTS
Standing--------------------- Occasionally, 11-30% of the time
Walking---------------------- Occasionally, 11-30% of the time
Sitting------------------------ Consistently, 71-100% of the time
Bending---------------------- Rarely, 0-10% of the time
Twisting--------------------- None
Pushing/pulling------------- Rarely, 0-10% of the time
Climbing--------------------- Occasionally, 11-30% of the time
Twisting---------------------- None
Squatting/kneeling-------- Rarely, 0-10% of the time
Lifting/carrying------------- Consistently, 71-100% of the time (10 lbs. or less)
Consistently, 71-100% of the time (11-25 lbs)
Occasionally, 11-30% of the time (26-50 lbs.)
Longest distance carried: 40 feet
Heaviest item carried: 50 lbs.
Hand/Shoulder/Foot:
Simple grasping----- Consistently, 71-100% of the time
Power grasping------ Rarely, 0-10% of the time
Fine manipulation--- Rarely, 0-10% of the time
Reaching at or above shoulder level------ Rarely, 0-10% of the time
Reaching at or below shoulder level------ Regularly, 31-70% of the time
Operate foot controls or
repetitive foot movement-- None (other than walking)
JOB MODIFICATION: The physical aspect of the position may be able to be modified, depending on the specific modification and the duration of the modification required.
Salary : $18 - $22
