Vocational Rehabilitation Program Manager

Position: Vocational Rehabilitation Program Manager

POST INTERNAL DAYS 14

DESCRIPTION

Work effectively as a part of Goodwill’s Mission Services Department leadership team to assess needs, develop strategies and collaborate for alignment of departmental objectives.

Ensure effective case management practices across both the Vocational Rehabilitation and Ticket to Work programs, including oversight of participant tracking, service delivery, and goal attainment.

Managing the VR and TTW program’s budget.

Lead, supervise, mentor a team of Employment Specialists and Job Coaches, providing direction and support.

Monitor and review cases to ensure compliance with CARF Accreditation standards and funder referral requirements.

Oversee the recruitment, onboarding, and training of staff to ensure they are equipped to delivery high quality services in both the VR and TTW programs.

Maintain effective communication and coordination with external agencies, including the Social Security Administration, to ensure seamless service delivery and referrals.

Foster staff development and ongoing training opportunities to enhance team performance and expertise.

Ensure the accurate timely submission of performance data including the management of centralized Mission Services data bases.

Track and report services provided, including referrals, placements, and benchmark outcomes, to meet regulatory and funder requirements.

Ensure compliance with all regulatory and legal requirements, as well as compliance with Goodwill and Mission Services policies and procedures.

Promote the Goodwill brand within its varied geographical communities to enhance public awareness, understanding and support of our mission.

Increase revenue streams such as Ticket to Work and Vocational Rehabilitation in Georgia and Florida through proactive outreach and partnerships.

Assist Vice President of Workforce Development and Mission Services in securing funding and expanding program revenue streams.

Ensure that the provision of services is consistent with Mission Service’s annual goals in terms of number of persons served, number of people placed into jobs and revenue generation.

Ensure the timely submission of benchmark reports and referrals in VR’s database.

At times may also: perform intake interviews/assessments; initiate files; provide orientation; and other services directly with the participant

Promotes a culture of cooperation, support, and innovation, encouraging new ideas for service delivery and process improvement.

Demonstrates self-initiative in gaining new skills and improving areas of weakness, while creatively finding solutions to enhance service efficiency and effectiveness.

Consistently meets all internal and external deadlines, including those related to reports, data submissions, and service delivery timelines.

Build and strengthen relationships with employers to secure job placements and job opportunities for program participants.

Engage with community partners to promote program awareness and support, driving increased participation and positive outcomes.

POSITION REQUIREMENTS

Requirements:

• Completion of required “Supported Employment Trainings and Certifications” within 90 days of hire.
• Must meet eligibility criteria set forth by Vocational Rehabilitation and Ticket to Work Programs within 90 days of hire.
• Understand and comply with policies and procedures specific with VR and TTW contract requirements.
• Certification and Supported Employment required within 90 days of hire.
• Must successfully complete a criminal background check including verification of no history of offenses that would prohibit work with vulnerable population.
• Compliance with state and federal screening requirements.
• Customer Service Focus.
• Proficient in Computer Skills and Case Management Software.
• Knowledge and understanding of the usage and maintenance, organizational skills and a detail orientation.
• Problem-Solving.

Education:

• Bachelor’s degree in Vocational Rehabilitation or related field preferred (e.g., Counseling, Rehabilitation Counseling, Social Work, Human Services, Mental Health Counseling, Psychology, Physical Therapy)

Minimum Experience:

• A minimum of (3) years’ experience with instructing and/or working with people in disadvantaging conditions and persons with disabilities.
• Proficient in Case Management, processes, and functions.
• A minimum of 3 years in staff management.
• Knowledge of administrative and clerical procedures.
• Knowledge of Microsoft Office and other relevant software applications
• Knowledge of customer service principles and practices.

Vocational Rehabilitation Program Manager

FULL-TIME/PART-TIME Full-Time

RATE OF PAY Salary Range: $45,000-$55,000 DOE

CLOSE DATE 3/29/2025

NUMBER OF OPENINGS 1

HIRING MANAGER(S) Eneydi Rivera, Roxanne Tabo

OPEN DATE 3/8/2025

LOCATION Panama City CTC 115

ABOUT THE ORGANIZATION Welcome! Thank you for showing interest in Goodwill Industries - Big Bend, Inc. When you pursue a career with Goodwill, you're a part of a social enterprise that has served the community since 1965. We are a unique company with a mission to provide job training, education and employment. We focus on being the leader in employing a diverse workforce that includes individuals with disabilities and other barriers to employment.

We are pleased you are considering Goodwill as an employer of choice. If you'd like to learn more about us, feel free to browse our website for more information - www.goodwillbigbend.org.

Sincerely,

Fred G. Shelfer, Jr., CEO

EOE STATEMENT Goodwill Industries-Big Bend Inc. is an Equal Opportunity Employer. We will consider applicants for this position without regard to any category protected by applicable federal, state or local law, including but not limited to: race, color, religion, sex (including gender, pregnancy, sexual orientation and gender identity), national origin, age, physical or mental disability, genetic information, veteran status or uniformed servicemember status.

If hired, I understand my employment is at-will as permitted under applicable state law. I understand this means that either the company or I may terminate the employment relationship at any time, for any reason, with or without notice or cause.