What are the responsibilities and job description for the Textile Production Supervisor position at GOODWILL INDUSTRIES OF CENTRAL MICHIGAN'S HEARTLAND?
No Nights! No Weekends!
Hours are Monday - Friday from 8:30am - 5:00pm!
Additional benefits of working full time for GICMH are:
- Employee discount at our retail stores.
- Employee discount at Sprint, Dell, AT&T, and other retailers.
- Financial Coaching.
Purpose or General Objective:
To supervise a team of Retail Production Employees, holding them accountable to meet GICMH production standards and agency policies and procedures.
Essential Duties:
- Continually serve as a positive role model for all associates, participants, and customers working with Goodwill.
- Appropriate and professional communication, appearance, and behavior.
- Comply with and enforce all agency policies and procedures.
- Provide a high level of customer service to internal and external customers.
- Oversee shipping and receiving between locations within appropriate timelines.
- Ensure outgoing items and merchandise are prepared and properly labeled (carts, hangers, waste).
- Ensure all completed and required items and information are forwarded to headquarters.
- Maintain open communication with the plant regarding any shipment concerns and/or requests.
- Continually support and work cooperatively with all members of retail and upper management as well as all other departments within GICMH.
- Continually support and work cooperatively with Human Resources on the timely and accurate handling of processes, including but not limited to:
- Recruit, hire, and train to ensure you have a functional, cohesive staff.
- Performance Appraisals
- Maintain updated associate and participant files
- Corrective Actions
- Attendance tracking
- Accident reporting
- Responsible for periodic inventory of product & supplies, as scheduled.
- Responsible for periodic Safety Training and Drills.
- Responsible for good housekeeping, including auditing of 5-Minute drills.
- Provide complete and accurate information on all required items to be forwarded to corporate headquarters
- Individual production tracking
- Department production tracking
- Availability to meet operational needs.
- Ability to work flexible hours and holidays as needed
- Ability to attend all scheduled retail training and meetings and provide own transportation and adequate insurance for such. Must maintain a valid driver’s license and driving record acceptable to Goodwill’s liability insurance provider.
Additional Duties:
- Maintain a safe environment for all employees, participants, and customers.
- Other duties as assigned by the District Manager, Retail Director, or Sr. Vice President of Retail Sales/Donated Goods.
Results Expected:
- Ability to work productively without close supervision.
- Maintain confidentiality of participants, associates, and agency information.
- Exceed production goals to support the retail store in achieving sales budgets.
