What are the responsibilities and job description for the Goodwill Industries Team Member position at Goodwill Industries of Southern New Jersey and Phi?
Key Responsibilities
As a Customer Service Associate Trainee, your key responsibilities will include:
• Providing exceptional customer service by greeting every customer 5 feet from you and engaging them in conversation
• Maintaining a clean and organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture
• Establishing or identifying prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor
• Using good phone etiquette and answering within 3 rings
Requirements
To perform this job successfully, you must have the following requirements:
• High school diploma or equivalent required
• Excellent customer service skills: Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner
• Strong communication skills: Ability to communicate effectively with customers, colleagues, and management
• Basic math skills: Ability to accurately handle cash and process register transactions
• Ability to work a flexible schedule: Must be able to work a variety of shifts, including nights, weekends, and holidays
Work Environment
This position requires the ability to work in a fast-paced retail environment with frequent changes in priorities and deadlines. You must also be able to lift up to 25 pounds and stand for long periods of time.
As a Customer Service Associate Trainee, your key responsibilities will include:
• Providing exceptional customer service by greeting every customer 5 feet from you and engaging them in conversation
• Maintaining a clean and organized sales floor by recovering standards through sizing of merchandise and organization of wares and furniture
• Establishing or identifying prices of goods via the type of merchandise, identifying markings, or asking for help from an on-site manager or supervisor
• Using good phone etiquette and answering within 3 rings
Requirements
To perform this job successfully, you must have the following requirements:
• High school diploma or equivalent required
• Excellent customer service skills: Ability to meet customer needs, understand their concerns, and resolve issues in a friendly and efficient manner
• Strong communication skills: Ability to communicate effectively with customers, colleagues, and management
• Basic math skills: Ability to accurately handle cash and process register transactions
• Ability to work a flexible schedule: Must be able to work a variety of shifts, including nights, weekends, and holidays
Work Environment
This position requires the ability to work in a fast-paced retail environment with frequent changes in priorities and deadlines. You must also be able to lift up to 25 pounds and stand for long periods of time.
