What are the responsibilities and job description for the WFS Administrative Support Specialist I position at Goodwill Industries of the Inland Northwest?
Closes : 3 / 30 / 25 - Spokane, WA - Full-time / Hourly
Wage : $20.00 p / h
Employment Benefits :
Note : Please apply early as the position may be pulled should enough qualified applications be received.
Summary :
This entry-level position provides support to Workforce & Family Services (WFS) under Homeless Services grant programs. Tasks include but are not limited to : first point of contact for homeless inquiries / appointments; appointment scheduling; customer service for internal and external consumers.
Education and / or Experience :
High school diploma and one-year related experience and / or training; or equivalent combination of education and experience.
Essential Duties and Responsibilities include the following :
Provide information regarding eligibility and program services for WFS programs to both phone and face-to-face inquiries.
Operate office equipment such as fax machines, copiers, and multi-line phone systems, and use computers for spreadsheet, word processing, database management, and other applications.
Greet and direct visitors / participants and inquiry phone calls to appropriate staff. When applicable, provide information regarding eligibility of WFS programs and community resources via phone or walk-in inquires.
Work with persons with disabilities and / or disadvantages and when instructed provide guidance and assistance.
Maintain tickler system for long-term participants per procedure.
Secure mail / packages upon receipt and notify appropriate department / staff, per procedure.
- Compose business memos, letters, fax cover sheets, reports, documents, and other correspondence with attention to grammar, spelling, punctuation, and format.
Model appropriate work behaviors and interpersonal skills. Maintain good working relationships with all team members.
Able to practice cultural humility, while demonstrating the necessary attitudes, knowledge, and skills to deliver culturally competent services.
Attend and actively participate in offered trainings, to include but not limited to de-escalation, diversion, and rapid resolution techniques.
Job Posted by ApplicantPro
Salary : $20
