What are the responsibilities and job description for the Director Loss Prevention position at GOODWILL INDUSTRIES OF TULSA, INC?
Manages the ongoing execution, training, and support of protecting Goodwill Industries of Tulsa, Inc. (GWIT) team members, assets, property, donations, and revenue. Maintains and implements programs and security controls to mitigate risk and loss. In collaboration with the loss prevention team, the Director will establish strong partnerships with Operations and Store Management, Human Resources, and the local law enforcement community, representing GWIT professionally in a manner that reflects the values and standards of the organization's mission and goals.
Il. ESSENTIAL JOB FUNCTIONS:
Analyzes and reviews Point of Sales and Over Short reports for suspicious activity and research to determine potential loss or exposure to loss.
Monitor security technologies to ensure operational effectiveness, which includes the installation and maintenance of surveillance systems and access control measures.
Monitor updates in loss prevention best practices and technologies, by attending industry conferences and participate in professional networks.
Conduct regular reviews of loss prevention programs and policies to ensure effectiveness.
Conduct investigations for shoplifting and internal theft, ensuring timely resolution and implementation of corrective actions to prevent recurrence.
Conduct routine physical security checks and comprehensive plans to reduce theft, fraud, and other losses, to improve expense to revenue ratio.
Conduct site visits to ensure loss prevention strategies and training are adhered to through audits and/or inspections and communicates findings to respective leadership.
Design, deliver and enforce training programs on loss prevention techniques and processes, to raise awareness and enhance vigilance.
Partner with department heads to integrate loss prevention practices into daily operations, regularly addressing vulnerabilities and improvement planning.
Analyze data to identify high-risk areas, root causes, and implement targeted solutions.
Investigate disturbances such as alarm calls, unlawful intrusions, fires, and property damage.
Coordinate activities with department heads, police, and fire departments during alarms and/or emergencies.
Maintain accurate records of incidents and prepare detailed reports, while maintaining confidentiality and discretion with sensitive or controversial issues and information.
Perform all functions in close collaboration with Operations, Retail Management, and Human Resources, relaying issues, providing solutions, and implementing changes in all loss prevention-related areas creating a culture of diligence.
Travel as required, including to all Goodwill service areas.
Perform other duties as assigned.
OTHER JOB FUNCTIONS:
Demonstrate professionalism and good judgment and present a friendly, cooperative attitude.
Ability to multi-task, make quick decisions, adapt to change, and work in a team oriented, fast-paced environment. Work in a multi-unit environment.
Must adhere to all GWIT Policies & Procedures and LP Regulations.
Must be able to work occasional after-hours to meet the needs of the business, including holidays, evenings, overnight, and weekends. Also, be available for on call support as needed.
Completes all GWIT training requirements and maintains certifications required by law.
Must adhere to local, state, and federal laws and regulations.
OTHER JOB REQUIREMENTS:
Must be at least 21 years of age.
Must have reliable transportation, a valid Oklahoma Driver's License, and insurance.
Must be eligible for a favorable outcome on the required criminal conviction background check.
Must maintain Goodwill's Drug-Free Workplace.
Must be willing to work in both technical and non-technical teams.
Goodwill considers this a safety-sensitive position because it includes tasks or duties that Goodwill reasonably believes could affect the safety and health of the employee or others.
EDUCATIONAL REQUIREMENTS:
BA bachelors degree in criminal justice is preferred, or an equivalent combination of education and 5 years of relevant experience in the field.
Proven leadership and team management skills.
Strong analytical and problem-solving abilities.
Excellent communication and interpersonal skills.
Certification in loss prevention or asset protection (e.g., LPQ, LPC) is preferred.
PHYSICAL REQUIREMENTS:
Lifting/Carrying: Ability to lift and carry up to 25 pounds.
Ability to stand, walk, and move throughout the facilities for extended periods.
Availability to respond to emergencies promptly and effectively.
