Receptionist

Description

GENERAL CHARGE:

            Goodwill Retirement Community is committed to provide for each resident the assistance and support which will help that resident to achieve and maintain the highest possible level of well-being and functioning.  So that we may fulfill our commitment to each resident every employee is required to abide by specified Work Principles and Performance Expectations.  Every employee is also expected to be fully aware of the information presented in Disclosure of Physical Requirements and Environmental Conditions and to make every effort to act accordingly while working at Goodwill.

            This job description is not a contract, express or implied, guaranteeing employment for any specific duration.  Although we hope that your employment relationship with us will be long-term, either you or the company may terminate this relationship at any time, for any reason, with or without cause or notice.  This job description in no way limits the authority of the Board of Directors to make amendments, corrections, additions, or deletions from these policies.

                                                           WORK PRINCIPLES

            Every employee is expected to abide by all the specified work principles at all times.  Violation of these principles will result in disciplinary action applied in accordance with the policies of Goodwill Retirement Community ranging from verbal reprimand to immediate termination.  The employee must:

1. Exhibit a strong commitment to excellence in every aspect of providing excellent care to the residents of Goodwill Mennonite Home by word and deed and by participating fully in such mandatory In-service Education and Training programs, Quality Assurance programs, and other improvement activities as may be conducted by Goodwill Mennonite Home.
2. Exert every effort at all times to assist and support each resident, maintaining the dignity and independence of the resident to the highest degree possible and maintaining the confidentiality of the resident and his or her records in every respect.
3. Treat every resident, family member, member of the public, and member of the staff with respect and dignity.
4. Obtain and maintain any and all required certification and/or licensure from the appropriate agency.
5. If a regularly scheduled employee, make himself or herself available to work as scheduled on an on-going basis in accordance with the signed Employee Classification and Hours agreement.
6. Report to work on the day and at the time indicated on the posted work schedule in accordance with the policies and procedures on employee attendance, tardiness, and absenteeism.
7. Report to work dressed appropriately for the work assignment in accordance with the policy and procedures on employee attire.
8. Remain at the workstation throughout the tour of duty except when excused or sent by the supervisor to another location.
9. Take breaks and meal times in accordance with the policies and procedures on breaks and Mealtimes.
10. Willingly cooperate with supervisors and with coworkers in the performance of his or her duties, complying with all appropriate standards and practices of the discipline and complying with all Goodwill Mennonite Home rules, procedures, and policies at all times.
11. Encourage professionalism, mutual respect, and teamwork among fellow workers in order to achieve excellence of service; and work to maintain a positive atmosphere in Goodwill Mennonite Home, refraining from any activity, which encourages the development of a negative atmosphere.
12. Recognize problems, which interfere with excellent care, handling them in an open, honest fashion and through appropriate channels.

                                               PERFORMANCE EXPECTATIONS

                        The Receptionist is required to perform each of the following responsibilities to a performance level set by the immediate supervisor with input from the employee.  Both the employee and the supervisor monitor the employee's performance level for the purpose of improving performance and evaluating the contributions of the employee to the care of residents and to the overall operation of Goodwill Retirement Community.

Essential Functions and Marginal Functions

            Essential functions of a job classification are those functions which are performed very frequently, which require a high level of skill, which require licensure or certification, which cannot be assigned to others because of the unavailability of staff, or which are highly relevant to the nature of the job itself.  Marginal functions are those who can be performed by another person without significant limitations such as those posed by the essential functions.

            Because of the nature of the nursing home industry few functions can be described as marginal.  Goodwill Retirement Community, however, intends to make reasonable accommodations for those who have difficulty in performing a particular task unless such accommodations place undue burdens on the other staff members, residents, or Goodwill Retirement Community.

Essential Functions:

The Receptionist will

1. Greet staff and visitors in a warm and friendly manner, answer any questions that they may have, guide them through the screening process and to their appropriate destination as needed.
2. Answer and direct phone calls to the appropriate staff.
3. Receive and disperse deliveries, with the assistance of maintenance and other staff, to the appropriate department or individual.
4. Maintain reception area in a clean and tidy manner at all times.
5. Sanitize high touch areas frequently.
6. Work closely with housekeeping to ensure restrooms are cleaned and well stocked with supplies such as soap and hand towels.
7. Ensure an adequate amount of forms and supplies are available for use as needed.
8. Be aware of the most current policies and procedures concerning visitation.
9. Complete secretarial tasks such as updating spreadsheets, scanning medical documents, organizing charts and other tasks as assigned.
10. Work closely with the Director of Social Services to carry out directives of visitation including scheduling, preparation of area, documenting visitors, and providing oversight of visits in the entrance area.
11. Assist families and visitors with tours of the facility as needed.
12. Assist the Director of Social Services in preparing admission packets, stocking brochures and business cards, and other secretarial tasks as needed.
13. Assist in scheduling of and communication with the beauticians.
14. Become familiar with all aspects of the workings of Goodwill.
15. Provide a positive influence for staff and visitors as they enter and leave the facility.

Marginal Functions:

1. Perform such other responsibilities as may be assigned for the efficient and effective operating of Goodwill.

Qualifications

DISCLOSURE OF PHYSICAL REQUIREMENTS AND ENVIRONMENTAL CONDITIONS

            The physical requirements and environmental conditions associated with each job classification are disclosed to each employee of Goodwill Retirement Community upon employment and annually thereafter.  The employee is well advised to be aware of the physical demands and environmental conditions under which he or she works and to take sensible precautions at all times to avoid accidents.

            Most accidents are preventable; they often result from employee inattention to the physical requirements of the job and the environmental conditions under which tasks will be performed.  Goodwill is committed to disclose physical requirements and environmental conditions to employees and to teach employees how to work safely within those requirements and conditions.  The employee must do his or her part to learn and then to engage in practices that ensure safety for all.  These practices include the use of appropriate body mechanics in all areas of work.

            Goodwill Retirement Community complies with the requirements of the Occupational Safety and Health Administration rule at 29 CPR Part 1910.1030, Occupational Exposure to Blood borne Pathogens; Final Rule.  This rule, which applies to all occupational exposure to blood or other potentially infectious materials, requires us to make available to each employee a current copy of our Exposure Control Plan.  The degree of exposure of an employee in this job classification to blood borne pathogens is defined in the Exposure Control Plan.  It is also reproduced below.

Physical Requirements

The staff members of the Administration Department must have the physical ability to:

1. Stand and walk throughout the building for long periods of time.
2. Bend, stoop, lift, push, and carry objects weighing up to 50 pounds.
3. Transfer frequently with assist up to 75 pounds while lifting, positioning, and transferring residents the commode and to and from vehicles for trips.
4. Sometimes lift and position residents weighing up to 150 pounds with the occasional assistance of another employee.
5. Push residents weighing up to 250 pounds in wheelchairs on tiled floors and on carpeted floors throughout the building.
6. Manipulate with dexterity, as in cutting, sewing, embroidering, and lettering.
7. Operate equipment, including audio-visual equipment.

Environmental Conditions: Exposure Determination

            The Administrator of Goodwill Retirement Community has made the following determination with respect to the exposure of Administration Department employees to blood borne pathogens:

            No determination has been made with respect to the exposure of Administration Department employees to blood borne pathogens.

Other Environmental Conditions

The staff members of the Administration Department will be exposed to:

1. Potential for injury from equipment and supplies used, such as knives, scissors, hot water, and hot wax.
2. Potential for allergic reactions to materials used, such as scents, and dried flowers.
3. Potential bruises, scratches, and hits from residents.
4. Potential unkind remarks at times from residents, family members, or visitors.

Salary : $16 - $16