What are the responsibilities and job description for the Retail Store Operations Manager position at Goodwill Monocacy Valley?
Job Overview
Goodwill Monocacy Valley is a leading non-profit organization dedicated to empowering individuals and communities through education, job training, and employment opportunities. Our team is passionate about creating a positive impact in the lives of those we serve.
About the Role
We are seeking a highly motivated and experienced Retail Store Operations Manager to join our team. In this critical role, you will be responsible for leading the daily operations of our retail store, ensuring excellent customer service, managing inventory and sales, and developing strategies to drive business growth. As a key member of our management team, you will have the opportunity to make a meaningful contribution to our mission and work collaboratively with cross-functional teams to achieve our goals.
Key Responsibilities
* Lead the day-to-day operations of the sales floor, ensuring a high level of customer satisfaction and sales performance.
* Develop and implement effective inventory control processes to optimize stock levels and minimize waste.
* Manage sales transactions, including processing returns and resolving customer complaints.
* Collaborate with the store manager to develop and execute business plans, setting goals and objectives for sales, revenue, and productivity.
* Supervise and train retail store associates, providing coaching and feedback to ensure they meet performance expectations.
* Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements
* High school diploma or equivalent required; bachelor's degree preferred.
* One year of experience in retail management or a related field; two years or more preferred.
* Proven track record of success in driving sales growth, improving customer satisfaction, and increasing employee engagement.
* Excellent communication, leadership, and problem-solving skills.
* Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
What We Offer
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
* Chance to make a positive impact in your community.
Goodwill Monocacy Valley is a leading non-profit organization dedicated to empowering individuals and communities through education, job training, and employment opportunities. Our team is passionate about creating a positive impact in the lives of those we serve.
About the Role
We are seeking a highly motivated and experienced Retail Store Operations Manager to join our team. In this critical role, you will be responsible for leading the daily operations of our retail store, ensuring excellent customer service, managing inventory and sales, and developing strategies to drive business growth. As a key member of our management team, you will have the opportunity to make a meaningful contribution to our mission and work collaboratively with cross-functional teams to achieve our goals.
Key Responsibilities
* Lead the day-to-day operations of the sales floor, ensuring a high level of customer satisfaction and sales performance.
* Develop and implement effective inventory control processes to optimize stock levels and minimize waste.
* Manage sales transactions, including processing returns and resolving customer complaints.
* Collaborate with the store manager to develop and execute business plans, setting goals and objectives for sales, revenue, and productivity.
* Supervise and train retail store associates, providing coaching and feedback to ensure they meet performance expectations.
* Ensure compliance with company policies, procedures, and regulatory requirements.
Requirements
* High school diploma or equivalent required; bachelor's degree preferred.
* One year of experience in retail management or a related field; two years or more preferred.
* Proven track record of success in driving sales growth, improving customer satisfaction, and increasing employee engagement.
* Excellent communication, leadership, and problem-solving skills.
* Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.
What We Offer
* Competitive salary and benefits package.
* Opportunities for professional growth and development.
* Collaborative and dynamic work environment.
* Chance to make a positive impact in your community.
