What are the responsibilities and job description for the Digital Banking Operations Specialist position at Goose River Bank?
Overview
The Goose River Bank is seeking an experienced Digital Banking Operations Specialist to join our team. As a key member of our operations department, you will be responsible for ensuring the smooth day-to-day operation of our banking functions.
Job Summary
This position requires a strong knowledge of bank operations, excellent customer service skills, and the ability to work effectively in a fast-paced environment. The ideal candidate will have previous experience in banking or accounting, as well as basic math proficiency.
Responsibilities
- Responsible for daily activities associated with exception processing, ensuring proper workflow and documentation to meet deadlines and serve as customer point of contact.
- Responsible for ongoing operations of the bank's accounting, bookkeeping, and electronic banking functions.
- Maintain and implement bank policies, procedures, and controls, assist in insuring an effective and efficient operation and minimize risk of fraud or loss.
- Reconcile monthly investment records and run entry tickets as needed.
- Maintain confidentiality of customer conversations and information and proprietary bank information.
- Take ownership of customers until issue is resolved by responding to inquiries and requests.
- Responsible for the Bank's ACH originators, including training, annual review, and on-sight visits, as well as building new ACH payroll relationships.
- Develop and maintain all business banking relationships within our digital platform.
- Bank's main point of contact with the Core's ongoing case management.
Requirements
- Must exercise accuracy, alertness, good judgment, courtesy, tact, patience, and professionalism.
- Must be able to speak effectively, actively listen, and express thoughts in a clear, thorough manner.
- Must be willing to collaborate and cooperate with others in the organization and possess effective working relationships with co-workers.
- Must be able to effectively share and explain pertinent information with bank employees.
- Must be able to demonstrate work stability, be self-sufficient, and self-motivating with satisfactory attendance/punctuality and an ability to be flexible in work schedule.
- Must possess a High School diploma or equivalent along with basic math proficiency.
- Previous banking or accounting experience preferred.
