What are the responsibilities and job description for the Operations/Digital Banking Specialist position at Goose River Bank?
Job Summary
This position requires a strong understanding of bank operations, customer service, and communication skills. Flexibility is key as roles and hours may change as needed. The successful candidate will embody the values of The Goose River Bank, demonstrating integrity, trust, and confidentiality in all interactions.
Duties and Responsibilities
Primary Responsibilities:
- Exception processing and daily activities, ensuring timely workflow and documentation.
- Accounting, bookkeeping, and electronic banking functions management.
- Implementation and maintenance of bank policies, procedures, and controls to minimize risk.
- Monthly investment records reconciliation and entry ticket processing.
- Confidentiality of customer conversations and proprietary bank information.
- Customer issue resolution through prompt response to inquiries and requests.
- Achieving effective ACH originator management, including training and annual review.
- Developing and maintaining business banking relationships within the digital platform.
- Core case management coordination.
Secondary Responsibilities:
- Familiarity with various products, services, and delivery systems.
- Delivering exceptional customer service according to GRB standards.
- Supporting colleagues to maintain and enhance customer service.
- Representing GRB in community and civic organizations.
Additional Responsibilities:
- Adherence to established opening and closing procedures.
- Participation in training and bank meetings related to the position.
Requirements:
Key Skills:
- Accuracy, alertness, good judgment, courtesy, tact, patience, and professionalism.
- Effective verbal and written communication.
- Collaboration and cooperation with others.
- Ability to share and explain pertinent information with colleagues.
- Work stability, self-sufficiency, and flexibility in work schedule.
- High School diploma or equivalent and basic math proficiency.
- Previous banking or accounting experience preferred.
Physical Demands:
The employee must be able to communicate effectively, stand, use hands to handle equipment, walk, sit, reach, lift up to 40 pounds, and review detailed documents.
Work Environment:
The work environment requires minimal noise, and appropriate interaction with others.
