Desktop Support Specialist

AWESOME OPPORTUNITY TO JOIN A PRIVATE EQUITY FIRM

CONTRACT TO HIRE ROLE

The Desktop Technician ensures the seamless operation of IT systems by delivering exceptional technical support and troubleshooting to all end users, including C-suite, high level executives and partners. This role emphasizes white-glove service, adhering to established protocols, and leveraging advanced IT management tools. The technician collaborates closely with the internal IT team to escalate and resolve complex issues efficiently.

Key Responsibilities:

• Deliver top-tier, white-glove technical support to C-suite, high level executives, and Partners
• Install, configure, test, and maintain operating systems, application software, and management tools.
• Provide comprehensive support for mobile devices, laptops, VoIP systems, and SIP-based video conferencing technologies.
• Manage and maintain Active Directory and oversee the email environment.
• Support enterprise platforms, including Office 365, MDM, VPN, Zoom

Qualifications and Skills:

• Bachelor’s degree in a related field or equivalent experience.
• A minimum of 5 years of experience supporting and implementing end-user systems in an enterprise environment.
• Strong expertise in desktop and server hardware, software, and peripheral devices.
• Proficiency with MDM/MAM solutions for mobile and application management.
• Hands-on experience with VoIP and SIP-based conferencing equipment and applications.
• Proven ability to install, configure, test, and maintain operating systems and software tools.
• Strong troubleshooting skills with the ability to resolve complex technical challenges.
• Excellent communication and collaboration skills.
• Ability to thrive in a fast-paced, dynamic work environment.

This role is ideal for an IT professional with a passion for providing high-level support and ensuring operational excellence