Information Technology Help Desk (Level 1)

Title: L1 Helpdesk Support Engineer

Location: Min 3 days a week Onsite in Norwalk, CT

Hours: 9-5

Duration: 6 months contract

Responsibilities:

• Provide level 1 desktop support to end users
• Install and configure computer systems and applications, including onboarding new hires
• Analyze, troubleshoot and diagnose hardware/software problems
• Pro-actively prioritize and manage several milestones and projects efficiently
• Utilize ticketing system for technical assistance requests, steps taken to resolve them, and the specific dates/individuals involved
• Vendor and order management
• Create online documentation pertaining to computer and application troubleshooting and usage
• Maintain a working audit log detailing all system updates, as well as the date of completion
• Professional written and interpersonal skills are essential when communicating with employees and vendors

Required:

• Over two years of Help Desk support experience
• Proficient in Windows 10, macOS, Active Directory, and Microsoft Office 365 Suite
• Experience supporting users remote and deskside