What are the responsibilities and job description for the Customer Service Representative position at GPA?
GPA is the market leader in substrate solutions for offset, digital, and wide-format printing. We offer a comprehensive portfolio of pressure-sensitive papers, printable films, eco-friendly substrates, digital and specialty papers, and more.
Our foundation is built on delivering superior products that help our partners and clients innovate and shape the printing industry. We are committed to developing innovative solutions for our customers and providing the best products in the marketplace.
We are currently seeking an experienced customer service professional to join our team at our headquarters in IL. The ideal candidate will have 5 years of experience in order taking, quoting, and tracking shipments, ideally in the paper or printing industry.
This role involves serving as a liaison between customers and internal departments to provide world-class customer service. You will be responsible for ensuring clear, precise, timely, accurate, and professional communication with both internal and external customers.
Key Responsibilities:
- Serve as a single point of contact for customers, responding to their inquiries and resolving issues promptly.
- Maintain accurate and up-to-date records of customer interactions, including orders, communications, and issue resolutions.
- Collaborate with internal teams, including Sales, SCP, Finance, Production, and Warehouse personnel, to ensure seamless execution of customer requests.
Requirements:
- 5 years of customer service experience, preferably in the paper or printing industry.
- Excellent verbal and written communication skills, with the ability to build strong relationships with customers.
- Strong organizational and problem-solving skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Proficiency in Microsoft Office, particularly Word, Excel, and CRM software.
