Demo

Customer Service Specialist

GPA
La Grange, IL Part Time
POSTED ON 3/5/2025
AVAILABLE BEFORE 4/3/2025

Job Summary

We are seeking a highly skilled Customer Service Representative to join our team at the Fedrigoni Group, a market leader in substrate solutions for offset, digital, and wide-format printing.

The ideal candidate will have 5 years of experience in customer service, order taking, quoting prices, and tracking shipments, preferably in the paper or printing industry.

Key Responsibilities:

  • Serve as liaison between customers and internal departments to provide world-class customer service.
  • Answer inbound customer calls and emails, including taking orders, answering questions, and processing credits.
  • Process phone, fax, email, or web orders, sample requests, and quotes while updating customer account data as necessary.
  • Monitor product inventory levels and notify the SCP team of needs as they arise.
  • Provide daily follow-up on open orders, back orders, drop ships, and credit hold orders as needed.
  • Assist in developing or adjusting Standard Operating Procedures (SOPs) for Customer Service.

Requirements:

  • 5 years of Customer Service Experience with order taking, quoting prices, and tracking shipments.
  • Excellent computer and typing skills, as well as proficiency in Microsoft Word and Excel.
  • Experience with ERP/CRM and call-center software required.
  • Ability to build strong relationships with returning customers and handle multiple projects in a fast-paced environment.
  • Flexible daily schedule to cover co-workers' absences and ability to work overtime when necessary.

We offer a competitive compensation package, medical, dental, 401(k), paid time off, and much more. Relocation is not available for this position.

If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution. Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right. Surveys & Data Sets

What is the career path for a Customer Service Specialist?

Sign up to receive alerts about other jobs on the Customer Service Specialist career path by checking the boxes next to the positions that interest you.
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$41,527 - $53,091
Income Estimation: 
$47,809 - $60,449
Income Estimation: 
$71,493 - $95,519
Income Estimation: 
$95,951 - $128,520
Income Estimation: 
$59,001 - $77,833
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$73,754 - $99,306
Income Estimation: 
$98,363 - $136,806
View Core, Job Family, and Industry Job Skills and Competency Data for more than 15,000 Job Titles Skills Library

Job openings at GPA

GPA
Hired Organization Address La Grange, IL Full Time
GPA, as part of the Fedrigoni Group, is the market leader in substrate solutions for offset, digital, and wide-format pr...
GPA
Hired Organization Address La Grange, IL Part Time
Requirements 5 years of customer service experience in order taking, quoting prices, and tracking shipments Excellent co...
GPA
Hired Organization Address La Grange, IL Part Time
Key Responsibilities Serve as liaison between customers and all internal departments to service the customer in a seamle...
GPA
Hired Organization Address La Grange, IL Part Time
About the Job We are looking for an experienced customer service professional with 5 years of order taking, quoting, and...

Not the job you're looking for? Here are some other Customer Service Specialist jobs in the La Grange, IL area that may be a better fit.

Client Support Specialist

Customer Service Manager, Des Plaines, IL

Business Support Specialist

Customer Service Manager, Schaumburg, IL

AI Assistant is available now!

Feel free to start your new journey!