What are the responsibilities and job description for the Customer Service Specialist position at GPA?
Job Summary
We are seeking a highly skilled Customer Service Representative to join our team at the Fedrigoni Group, a market leader in substrate solutions for offset, digital, and wide-format printing.
The ideal candidate will have 5 years of experience in customer service, order taking, quoting prices, and tracking shipments, preferably in the paper or printing industry.
Key Responsibilities:
- Serve as liaison between customers and internal departments to provide world-class customer service.
- Answer inbound customer calls and emails, including taking orders, answering questions, and processing credits.
- Process phone, fax, email, or web orders, sample requests, and quotes while updating customer account data as necessary.
- Monitor product inventory levels and notify the SCP team of needs as they arise.
- Provide daily follow-up on open orders, back orders, drop ships, and credit hold orders as needed.
- Assist in developing or adjusting Standard Operating Procedures (SOPs) for Customer Service.
Requirements:
- 5 years of Customer Service Experience with order taking, quoting prices, and tracking shipments.
- Excellent computer and typing skills, as well as proficiency in Microsoft Word and Excel.
- Experience with ERP/CRM and call-center software required.
- Ability to build strong relationships with returning customers and handle multiple projects in a fast-paced environment.
- Flexible daily schedule to cover co-workers' absences and ability to work overtime when necessary.
We offer a competitive compensation package, medical, dental, 401(k), paid time off, and much more. Relocation is not available for this position.
