What are the responsibilities and job description for the Customer Service Representative position at GPM, Inc.?
Company Description
GPM, Inc. (GPM) is a closely held corporation, established in 1978, with over 80 employees. The corporate office and manufacturing facility is in Duluth, MN. The company has sales offices throughout the United States. GPM is a manufacturer of industrial pumps including the world’s toughest and most-reliable submersible slurry and dewatering pump, the GPM-Eliminator, as well as a leading rotating equipment solution provider. Through a combination of direct sales, distributed products and world-class service and repair, GPM serves customers in numerous industries.
Job Description
We're seeking a full-time, work-from-home Customer Service Representative to join us at GPM Inc. In this role, you'll be the first line of contact for our valued clients, ensuring their questions are answered and needs are met with exceptional service.
Responsibilities:
- Be the friendly voice on the phone, answering customer inquiries
- Become a master of our system, inputting orders with accuracy and speed
- Go the extra mile to leave a lasting positive impression on every client
- Address and resolve customer complaints or concerns in a professional and timely manner.
Requirements:
- A way with words - clear communication is key!
- A passion for customer service and a focus on making people happy
- The ability to write and speak like a pro
- A talent for juggling tasks and keeping things organized, even when it gets busy
- A sharp eye for detail and the skills to solve problems like a champ
- A high school diploma or equivalent education
Salary : $20 - $24
