Customer Service Representative

JOB TITLE: Group Administrator

BRANCH: Virginia, MN

JOB SUMMARY

Group Administrators (or Admins) provide strong customer service to existing and prospective clients, representing Krog Insurance. This is inclusive of walk-in, over-the-phone, and email support when applicable. Group Admins are client facing and are the first impression of our business. These individuals must have strong written and verbal communication skills and a proficiency in MS office with a propensity to learning new systems including our company’s agency management system. Excellent organization and time management skills.

MAJOR AREAS OF RESPONSIBILITY

Prospect and Insured Servicing

• Professionally and promptly answers phone calls and responds swiftly and accurately to employee, client, and prospect inquiries.
• Greet all walk-ins immediately and provide customer support. Assist when applicable and possible; otherwise, see if a fellow co-worker can help.
• Communicate accurately, professionally, and timely with team and insureds when obtaining or reporting information.
• Fields customer and team inquiries and schedules subsequent calls meetings as necessary.
• Monitor the team calendar inclusive of some scheduling responsibilities for Executives.
• Support expense management when applicable.
• Maintains and organizes confidential information with care and deliberation.
• Pull together reporting when necessary for Executives to support business.
• Assists in special projects as outlined by the team in coordination with the Executives.
• Maintains office organization including supply management.
• Gathers, tabulates, and reports weekly and monthly information for sales and service teams.
• Strong computer skills inclusive of MS Office, outlook, and AMS. Strong written and oral grammar to represent the company well in all forms of communication.

Team

• Fosters a “One Voice” approach, coming to all team discussions with one’s own perspective yet leaving with one consistent message to drive unity across the company.
• Friendly and collaborative with all team members.
• Models and demonstrates open communication throughout the company to build trust and an effective team.
• Come prepared to team meetings ready to participate, ask questions, and acquire new information.
• Communicates effectively with all levels of the company, the insureds, and the community to drive profitable sales and service.
• Collaborates with all team members to facilitate the identification and resolution of issues that arise.
• Interconnected with both offices through strong communication and desire to deepen relationships amongst all team members.
• Recognize each team member for their support and help when applicable.

Self

• Come to work prepared for the day, putting emphasis on a positive and inclusive mentality for team, insureds, and self alike.
• Demonstrate a propensity for gaining experience through leveraging the “3 B’s” (Brain – dig through personal experiences and notes to self-resource for answer, Book – Leverage all company and training materials when applicable, and Buddy – After leveraging the first two, it’s time to reach out to a team member)
• Dedicate time monthly for continuing education around Customer Service Representatives roles and responsibilities.
• Demonstrate ambition through a desire to progress either in positional experience and future promotions.
• Stretching oneself outside of one’s comfort zone through effective and appropriate risk taking and being able to bounce back from setbacks.
• Remain open to different perspectives and opinions to develop new and efficient ways to operate.
• Demonstrate personal growth through continuously implementing improvements as a result of learning.
• Deliver against key business objectives and commitments.
• Can articulate how one’s performance makes a difference and contribution to the company.
• Ready to take responsibility and ownership for performance knowing mistakes are acceptable and are opportunities to learn, grow and improve.
• Demonstrates self-awareness through understanding one’s own behavioral strengths and developmental opportunities.
• Come to all meetings, quarterly talent development statuses, and reviews prepared to share results, learnings, and commitments.

Job Type: Full-time

Pay: $17.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)

Ability to Commute:

• Virginia, MN 55792 (Required)

Ability to Relocate:

• Virginia, MN 55792: Relocate before starting work (Required)

Work Location: In person

Salary : $17 - $25