Customer Service Representative

ABOUT THE ROLE

Working at Gradient means joining a company that’s passionate about making transportation safer. Every member of our team plays an important role in helping us build this future. We embrace opportunities to share our insights and shape the path forward with partners who share our vision for a safer world.

Gradient is growing. We’re currently seeking a Customer Service Representative to support our Vehicle Services team. In this role, you’ll be responsible for ensuring your clients stay in compliance by communicating and coordinating tasks needing to be accomplished by either the clients or our internal team members. Your guidance is essential to safeguarding our clients’ compliance with the Department of Transportation regulations.

You will thrive in this role if you’re energized by building relationships with clients and colleagues. Interfacing with our clients, you will see and feel our impact in their businesses and lives, day-in and day-out. Your understanding of business dynamics will serve you well, especially when you need to navigate challenging conversations.

There’s a lot to learn in our industry. Your desire to learn and grow will set you up for success. Rest assured, we will provide knowledge and training in the regulatory concepts as well as an introduction to our customers and industry.

Responsibilities

• Seek, apply and communicate knowledge of regulatory concepts
• Communicate with clients and their employees
• Engage with partners and vendors
• Prioritize daily tasks and responsibilities
• Navigate conflict with partners and vendors
• Offer guidance and support to colleagues
• Correspond by phone, email, and fax
• Update client information across systems (internal and external)
• Follow-up on statuses of various processes
• Process invoices and payments
• Engage with ongoing learning and training

The questions below will help give you a sense of the person we are looking for:

• Do others describe you as a dependable self-starter with strong follow through?
• Do you learn by doing and applying your knowledge to an experience?
• Are prioritization and time management among your strengths?
• Do you naturally jump in and help when you see a need?
• Are you seeking professional growth in a recession proof industry?

If you answered “yes” to these questions, read on to learn more about Gradient and our Customer Service Representative role.

Qualifications

At Gradient, we weigh a person’s values with their direct experience and track record of success equally. That said, our ideal candidate will have the following background.

• High school diploma or some college
• Excellent written and oral communication
• Strong proficiency in MS Office Suite
• Aptitude for learning new software
• 2 years in a customer service role in a business-to-business role

Candidates must also successfully complete a background check and drug test, which includes cannabis, to ensure our organization remains drug-free and in compliance with federal guidelines.

ABOUT GRADIENT

Family owned and operated since 1996, Gradient began with a simple idea: transportation runs better – and safer – with compliance at the core. Today, Gradient continues doing our part to deliver people, goods, and materials to their destinations safely by helping businesses and operators navigate compliance.

Our transportation compliance services are designed to safeguard businesses: shielding them from risk today, while positioning them for growth tomorrow. We partner with organizations across the full spectrum of transportation modes – including motor carriers, federally-funded transportation, hazardous material pipelines, and seaworthy vessels. We believe safer transportation makes a safer world, which is why our mission is to safeguard both businesses and lives. We are stewards of knowledge and leaders of industry, upholding our economy and protecting our communities through lasting, trusted partnerships.

Our values are our decision-making criteria. They are:

• Never Settle - There is always a way to improve on today, and something amazing we can achieve tomorrow. When we constantly further our knowledge and understanding of what's new, next, or better, everyone is wiser — and safer, too.
• Share Responsibility - The only way to keep everyone safe is if everyone does their part. We maintain high standards of communication and accountability, and look for the same from our teams, partners, and collaborators.
• Rise Together - We are all about the big picture, and we know that nobody can do this alone. Working as a team, a network, and a community, we support the safety and success of our staff and clients alike.

We are passionate about living our mission and values every day and are searching for a team member who feels the same way.

Compensation & Benefits

This is a full-time position. Wages for this role are $25/hour.

Our benefit package includes:

• Health, Vision, and Dental Insurance
• Life Insurance
• Employee Assistance Program
• Health Savings Account
• Paid time off – 1 week upon start of employment
• Paid holidays & sick time
• Simple IRA
• Professional development stipend up to $1,000 annually

Please also consider checking out these websites for more information:

• Gradient About Page
• FMCSA

Apply

Are you excited to be part of a growing team in a resilient industry? To apply, please submit a resume and answers to the following short answer questions. We’re excited to hear from you!