Program Operations Manager

GENERAL STATEMENT OF JOB

Under general supervision, manages direct support professionals (DSPs) to enable them to provide well-rounded, quality services to individuals utilizing evidence-based best practices.  Ensures that DSPs provide for the health, safety, welfare and progress of individuals. Guide DSPs in using effective interactions designed to improve well-being, promote progress toward goals, increase independence, and improve overall quality of life.  Observe, document and provide meaningful feedback to DSPs to maintain or improve performance to achieve desired results established by the multi-disciplinary and management teams.  Collaborate with the Program Clinical Manager and Program Case Manager to provide the necessary development of DSPs and to support the goals of the program and organization. Ensure that staffing is adequate; manage PTO, and staffing schedule for assigned program. Manage budget for the assigned program.

SPECIFIC DUTIES AND RESPONSIBILITIES

 ESSENTIAL JOB FUNCTIONS

• Establishes and maintains positive employee relations
• Interviews and collaborates with Human Resources to hire new employees
• Provides and ensures initial employee training
• Oversees the new employee training within the program provided by  the Lead DSP
• Monitors employee performance and utilizes recognition and feedback models to improve / maintain performance
• Provides corrective feedback for employee performance problems that do not improve through coaching
• Provides and ensures on-going employee training and development
• Conducts employee performance reviews, employee performance assessments
• Oversees completion and audits of weekly/monthly paperwork in the home
• Oversees employees’ in completing weekly/monthly shopping for items needed in the home and food.
• Oversees development and implementation of activity schedules
• Provides for employee safety through risk management
• Manages employee transfers and resignations
• Manages staffing for assigned program
• Monitors that clients receive medication and medical treatment, as prescribed
• Manages the safety and rights of clients
• Monitors that clients’ health and hygiene needs are met
• Manages the residence / school site and company vehicle use
• Facilitates maintenance for the assigned program
• Facilitates program planning
• Ensures employees understand their responsibilities to implement clients’ individual plans
• Monitors employees’ implementation of individual plans
• Oversees employees’ support to substitute staff
• Sets expectations and monitors how employees facilitate client participation in the community
• Manages on-call / on-duty responsibilities
• Participates in a weekly on-call rotation
• Demonstrates knowledge of Grafton/program (mission, vision structure)
• Supports the organization’s Continuous Quality Improvement and Trauma Informed Care approach.
• Demonstrates knowledge of the programs current goals and future goals
• Demonstrates willingness and ability to propel the program towards these goals
• Communicates effectively by selecting appropriate communication modalities
• Promotes teamwork and empowers employees’ to self promote and excel
• Manages and implements change in a positive and effective way
• Demonstrates knowledge of overall program budget
• Utilizes approved procedures for purchases and cash requests
• Assists the Operating Team in containing costs

ADDITIONAL JOB FUNCTIONS

Other duties as assigned by Program Director

MINIMUM TRAINING AND EXPERIENCE

• A Bachelor’s degree in social work or psychology and 2 years of professional experience working with children, one year of which must have been in residential facility for children and 1 year prior supervisory experience (preferably in a residential setting) preferred; OR
• A high school diploma or a General Education Development Certificate (G.E.D.) and a minimum of five years professional experience working with children with at least two years in a residential facility for children.
• Prior supervisory or demonstrated leadership experience preferred.

COMPENSATION

$35.57-$45.36/hr., commensurate with qualifications and experience

EMPLOYEE BENEFITS

• Medical, dental and vision
• Flexible Spending & Health Savings Accounts
• 401(k), including an employer match
• Generous Paid Time Off plan
• Education Assistance
• Life Insurance
• Employee Assistance Program (EAP)
• Short-term disability (STD)
• Long-term disability (LTD)
• As Grafton is a 501(c)(3) non-profit, you may be eligible for federal student loan forgiveness

Grafton is an equal employment opportunity employer and tobacco-free workplace.

#PROFGrafton

Salary : $36 - $45