Hospice Care Coordination Specialist

Graham Healthcare Group is seeking a Hospice Care Coordinator Specialist who will partner with all branches to ensure patients achieve the appropriate level of care when eligible for Graham services across the continuum of care. This person will aid patients, family members, and caregivers in the transition to those services when the patient is both eligible and appropriate with internal referral.

Hospice Care Coordinator Specialist Responsibilities

• Manage various communication channels for the team, including Teams, emails, and EMR workflow.
• Serve as a primary contact, advocate, and source of information for sales team
• Demonstrate excellent customer service, both internally and externally.
• Understand and effectively communicate HIPAA compliance, corporate compliance, and client confidentiality.
• Manage a census of patients that are not current with another service line offered by Residential; this may include:
• Patients discharged from Home Health, Journey, Palliative, or Hospice
• Patients whose Hospice start of care were delayed by patient choice
• Patients needing an in-phone person consultation regarding levels of care as requested by another service line across the continuum
• Manage Hospice Intake email distribution group for timely and accurate communication
• Explore opportunities to support leadership and the Sales team to increase efficiency and effectiveness
• Communicate and collaborate with Palliative, Home Health, Journey and Hospice teams as needed to expediate access to care and internal team collaboration
• Serve as a liaison between Sales and Hospice Intake
  
  

Hospice Care Coordinator Specialist Requirements

• Bachelor's degree required
• Two years of related customer service or marketing experience preferred
• 2 years of Hospice and/or Home Health experience preferred
• Medical Terminology knowledge preferred
• Possess patience, dependability, good and sound judgement, and ability to manage concurrent demands
• Proficient in Microsoft office suite including teams
• Detail Oriented with use of time management techniques and tools
  
  

About Graham Healthcare Group

As an innovator in an evolving healthcare world, Graham Healthcare Group has been designing business and technology solutions to drive better care, outcomes, and productivity within its own home health and hospice companies for over 20 years. In the last several years, our solutions have been successfully integrated across the healthcare continuum.

Join the Graham Healthcare Group and enjoy the following benefits

• Competitive Pay: With opportunity for advancement
• Health and Welfare Benefits: Various medical, dental, and vision insurance options for you and your family to choose from.
• Supplemental Benefits: Company paid life insurance and disability benefits. Also, pre-tax FSA and HSA plans are offered.
• Generous PTO Packages.
• Retirement: Save for your future with our company offered 401k plan and pension.
• Company-Paid Education Programs: Grow your career by taking advantage of 50% discounts on tuition for selected courses offered by Purdue and Kaplan.
  
  

Benefits may vary based on your employment status.

NOTICE: Successful completion of a drug screen prior to employment is part of our background process, which includes medical and recreational marijuana.

By supplying your phone number, you agree to receive communication via phone or text.

By submitting your application, you are confirming that you are legally authorized to work in the United States.

JR# JR245923