Hotel Front Desk Supervisor

Corporate Overview

Since 1982 Wright Investments has been an award-winning leader in the hospitality field both as an owner and a third-party manager. Our successful hotel properties provide significant financial returns for ownership, quality experiences for our guests and rewarding professional careers for our employees. The foundation of our success is the relationships we build with our employees, our guests and our financial partners

Wright Investments / Hospitality Management Advisors, Inc., is currently recruiting for the position of

Front Desk Supervisor at the Grand Adirondack, Lake Placid, NY

Responsibilities:

• Hold responsibility for the front desk budget and order any necessary office supplies
• Supervise current front desk staff while training, mentoring, and supporting front desk staff in delivering exceptional guest experiences and implementing hotel policies.
• Interact with customers both in-person and over the phone, assist with inquiries, and mitigate any guest complaints
• Gather financial information and generate occupancy reports for the general manager
• Direct front desk operations and ensure customer service meets our high standards for guest satisfaction
• Manage guest check-in and check-out processes efficiently while addressing any inquiries or concerns.
• Handle reservations, cancellations, and modifications using hotel management software and phone systems.
• Ensure accurate billing and payment processing for all guests.
• Maintain a welcoming atmosphere by greeting guests warmly and responding promptly to their needs.
• Collaborate with other departments to ensure seamless service delivery throughout the hotel.
• Monitor front desk performance metrics and implement improvements as needed.
• Address guest complaints or issues with professionalism and urgency to ensure satisfaction.
• May require weekends / holidays
• Other duties as assigned

Qualifications:

• 2 years of experience in front office in the hospitality industry as a front desk supervisor or similar position
• Experience with MS office and Property Manager System – Opera is a plus
• Applicants must have a high school diploma or GED
• Showcase exceptional multitasking, communication, and management skills
• Excellent phone etiquette and communication skills; multilingual or bilingual abilities are a plus.
• Strong knowledge of front desk operations and guest services in a resort or hotel setting.
• Proficiency in using hotel management software and phone systems.
• Ability to work flexible hours, including weekends and holidays as required.
• Strong leadership skills with the ability to motivate and manage a team effectively.
• A customer-focused mindset with a commitment to providing outstanding service.

Hospitality Management Advisors, Inc. – Grand Adirondack is an equal opportunity employer and performs background checks, reference checks, credit checks (if applicable,) MVR (driving record checks,) pre-employment drug screening, and participates in E-Verify

Join our team as a Hotel Front Desk Supervisor and play an integral role in creating memorable experiences for our guests while leading a dynamic team!

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: No more than 50 per week

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Morning shift
• Night shift
• Overnight shift

Experience:

• Hotel experience: 2 years (Required)

Ability to Commute:

• Lake Placid, NY 12946 (Required)

Ability to Relocate:

• Lake Placid, NY 12946: Relocate before starting work (Required)

Work Location: In person

Salary : $19 - $21