What are the responsibilities and job description for the Remote: Inbound Call Center Agent- March 10 Start Date position at Grand Circle LLC?
Grand Circle Corporation is hiring REMOTE?Traveler Support Counselors?to join our?March 10th 2025,?class. As a Traveler Support Counselor, you will be responsible for providing excellent customer service and support to our travelers.
Why Work With Us?
- Medical, Dental, Vision & Life Insurance(s)
Strong PTO package - 16 days and accruing more each year
11 Paid holidays throughout the year
401(K) with Company Match
Responsibilities
Manage inbound service calls; assisting customers with making reservation changes, educating them on tour itineraries, processing payments, and responding to inquiries.
Advise, book, and update airline reservations as necessary using code-based software.
Communicate comprehensive information to travelers, including details about our products and policies.
Compete individually while maintaining a positive team spirit.
Demonstrate the ability to balance company values, key result areas (KRAs), and performance goals
Qualifications
2 years of experience working in a call center environment.
Must have experience working in a remote call center environment
Ability to multi-task and navigate multiple computer systems
Remote Work Requirements:
Must have hardwired internet (cannot use Wi-Fi)
Telephone Service - either through landline or VOIP
This position is remote and requires candidates to be located in one of the following states:?Alabama, Alaska, Arizona, California, Colorado, Connecticut, Florida, Georgia, Maine, Massachusetts, Nevada, New Hampshire, New York, North Carolina, Oregon, Pennsylvania, Rhode Island, South Carolina, Texas, Utah, Virginia, Washington.
