What are the responsibilities and job description for the Business Assistant - Front Desk Coordinator position at Grand Dental?
Grand Dental Group-Extraordinary Care: One neighborhood, one patient, one smile at a time!
We are looking for professional individuals that want to join a collaborative, motivated and caring team. Seeking an experienced Business Assistant (Front Desk) for our location in Aurora, IL. Our ideal candidate will be team-oriented, compassionate, dependable, and engaging. Must be adaptable to multi-task and thrive in a busy & fun work environment. Success in this role requires exceptional patient relationship-building capabilities and the willingness to learn new skills and software. We support and invest in our employees professional development and growth.
SUMMARY
The business assistant coordinates all aspects of the front desk, with an emphasis on providing quality and compassionate care in an innovative environment that guarantees patient satisfaction and trust
Embrace “Fish Philosophy”: Play, Make Their Day, Be There, Choose Your Attitude, Commit It, Be It, Coach It.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties may be assigned.
- Create a welcoming environment that builds relationships, puts patients at ease, and provides a world class patient experience at every visit
- Create, present and close patient treatment plans
- Answer phones and schedule/reschedule/confirm patient appointments to ensure the clinic's efficiency
- Process payments, deposits and run end of day reports
- Participate in morning team huddle and all other team meetings
- Verify insurance coverage when applicable
- Follow standard operating procedures that align with Grand Dental Group's values
- Perform all assigned duties in a professional, accountable and collaborative manner-TEAMWORK
- HIPAA Compliance
- Participate in continuing education
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Demonstrates effective verbal skills to communicate with patients, staff and management
- Computer literacy with proficiency using Denticon, Dentrix or similar dental software
- Previous experience working in a busy multi-specialty dental practice
- Has a genuine interest in working with and helping patients
- Supports organization’s objectives and customer service policies
- Prioritizes and balances the needs of patients and the needs of the organization
- Is patient, calm and able to handle complaints and difficult situations effectively
- Minimum H.S. Diploma or GED equivalent
Job Type: Full-time
Pay: $18.00 - $23.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Employee discount
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
Experience:
- Dental office: 1 year (Required)
- Dental Software: 1 year (Required)
Language:
- Spanish (Preferred)
Work Location: In person
Salary : $18 - $23
