Guest Services Agent - Seasonal (PT)

This position will begin as seasonal with an opportunity to go year round based on successful completion of the season and performance evaluation. The season begins March 1st and ends Sept 30th.

Position Summary

The Guest Services Agent will serve as the front of the house liaison to facilitate an exceptional guest experience. This individual will serve as primary point of contact for guests checking into the resort and the primary contact for all folio transactions and check out processes. Additionally, the agent will run, review and print reports to complete daily assignments.

The Guest Services Agent will support the Marketing Face to Face team during the check in process by providing additional time and attention to owners or guests requiring more information or assisting with room assignment concerns.

This individual is expected to assume a position of a technical and service expert in regards to resort Wi-Fi access, to ensure great first and last impressions. Other responsibilities include folio posting, cash handling, key control as well as assisting guests with various questions and concerns

• QUALIFICATIONS
• Must possess a sincere dedication to provide an unsurpassed level of owner and guest satisfaction
• Must demonstrate a commitment to the continuous development of his/her team
• Must have a high degree of judgment
• Must have demonstrated exceptional verbal and written communication skills
• Able to acquire a clear understanding of timeshare ware applications
• Basic knowledge of hardware and peripheral devices required to perform the job
• Strong problem solving skills
• Knowledge of Microsoft Office Suite
• Capable of seeing a task through to completion
• Strong organizational skills
• Excellent verbal and written communication skills.
  
  

EDUCATION And/or EXPERIENCE

• Minimum of one year of leadership experience in the Hospitality industry or a related industry.
• Associate’s Degree in hospitality or business management is a plus. Internal candidates may substitute equivalent
  
  

experience for educational requirement.

• Bilingual a plus
  
  

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, reach with hands and arms, and talk or hear. The employee may be required to walk and stoop, kneel, crouch, bend, twist, reach, push, pull, and operate office machinery. Must be able to lift up to thirty pounds. Specific work assignments may change without notice.

WORKING CONDITIONS

The majority of work will be performed in a climate-controlled environment but may be exposed to inclement weather and varying degrees of temperature on occasion. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may be exposed to noise and fluctuations in temperature. The noise level in the work environment may exceed the moderate threshold.

WORK SCHEDULE/HOURS

• Regular scheduled shifts, which will include nights and weekends
• Other – Must be flexible if needed for occasional work outside of normal scheduled/ business hours
• The Guest Services operates 24 hours a day and 365 days of the year
  
  

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. It is not intended to give all details or a step-by-step account of the way each procedure or task is performed. The incumbent is expected to perform other duties necessary for the effective operation of the department.