What are the responsibilities and job description for the Clinic Lead - Eyecare position at Grand Rapids Ophthalmology?
Clinic Lead
Grand Rapids Ophthalmology
Location: Grandville, MI
Grand Rapids Ophthalmology is looking for a Clinic Lead to join our growing team. The ideal candidate will possess strong communication and computer skills and extend superior client service by creating a positive first impression and showing patients that we provide unsurpassed care right from the start.
PRIMARY RESPONSIBILITIES
- Composing a monthly schedule – taking into consideration vacation requests, Saturday rotation, holidays, and the needs of the other offices while determining staffing.
- Monitoring any incoming EHR tasks and the designated task inbox associated with them.
- Training new hires – being sure to keep current on any changes in training materials.
- Monitoring doctor schedules – including on call changes, illnesses, and last-minute leave requests or additions and reporting them accordingly.
- Providing a welcoming environment for any new or existing staff members that may wish to job shadow front desk.
- Touching base with front desk team members throughout the week to ensure that any missed punches, overtime, or call-ins are reported to management in a timely fashion.
- Keeping track of the master reschedule book, office coffee order, office supply order etc. and delegating tasks as needed.
- Managing the cash drawer – checking daily for any discrepancies or change needs.
- Keeping the overall energy of the department positive and efficient.
- Working closely with management to maintain an open dialogue between them and members of the front desk team.
EDUCATION
- Minimum of HS Diploma
SKILLS & EXPERIENCE
- Prior Optometry, Ophthalmology, or medical background preferred.
- Experience with NextGen software or other EHR is preferred.
- Strong communication and interpersonal skills.
- Must be well-organized, a team-player, and detail-oriented.
- Motivated and dependable with a patient-friendly personality.
- Demonstrated superior computer skills.
WE OFFER
- Competitive pay and comprehensive benefits including medical, dental, vision, life & disability, 401(k) with company contribution, paid holidays, & paid time off.
- Career experiences that provide team members with opportunities for personal and professional growth in a rewarding work environment.
- Opportunities that spark your imagination and ignite your passion for helping others.
** We are an Equal Employment Opportunity Employer**
