Business Development Manager

Business Development Manager

The Company: Since we set up shop in 1976, we’ve built a reputation on prompt and affordable services for commercial refrigeration, heating, HVAC, and air quality systems. When you choose us, you get fast, on-time service, and great value for your dollar. For over 47 years, our clients have called us the good guys.

The Position: The Business Development Manager is responsible for driving the company's growth by identifying new business opportunities, building and maintaining client relationships, and developing strategic plans to expand market presence. Additionally, this role will oversee the sales team, ensuring alignment with strategic goals and optimizing sales performance. The Business Development Manager will work closely with senior leadership and collaborate with internal teams to ensure sales strategies align with company goals and client needs are met. This position will also represent the company at industry events and conferences.

The Benefits:

·        Health Insurance

·        Dental and Vision Insurance

·        Company Paid Life Insurance

·        401(K) with a Company Match

·        Paid Time Off

·        Paid Holidays

·        Phone Stipend

·        Company Provided Clothing

·        Profit Sharing and/or Bonuses

·        Tuition Reimbursement

·        Relocation Assistance

The Culture:

• Our Mission Statement – Our approach to servicing you is expressed in our mission statement – to serve our customers from a foundation of integrity and craftsmanship by building lasting relationships that enrich our lives and communities.
• Committed to the Community – Our company is family owned and operated, and we’re committed to the community. When you spend money with us, it stays in our community. We support a variety of charities, and we believe that the better service that we provide, the better our community is for it.

Responsibilities:

Sales Team Leadership and Development

• Recruit, train, and manage a team of sales representatives to achieve sales targets and performance goals.
• Develop and deliver training programs to enhance product knowledge, sales techniques, and customer relationship management.
• Provide ongoing coaching and feedback to sales representatives to foster professional growth and skill development.

Strategic Sales Planning

• Develop and implement strategic plans to expand market presence in alignment with company objectives.
• Establish clear growth goals, metrics, and key performance indicators (KPIs) to track and measure team success.
• Analyze sales performance data to identify trends, opportunities, and areas for improvement.

Customer Relationship Management

• Build and maintain relationships with key customers and decision-makers, ensuring long-term satisfaction and repeat business.
• Identify and capitalize on opportunities to expand customer accounts and increase market share.
• Act as a liaison between customers and internal teams to address issues and ensure seamless service delivery.

Sales Operations and Processes

• Develop and implement standardized sales processes to drive consistency and efficiency across the team.
• Oversee the use of CRM tools and ensure accurate data entry and reporting to support decision-making.
• Collaborate with other departments, including marketing and operations, to align sales efforts with broader company objectives.

Market and Industry Engagement

• Stay informed about market trends, competitor activities, and customer needs within the commercial refrigeration industry.
• Conducting market research to identify potential clients and opportunities.
• Represent the company at industry events, trade shows, and customer meetings to build brand awareness and strengthen relationships.

Requirements:

• Proven ability to develop and lead high-performing sales teams.
• Proven track record of achieving sales targets and driving revenue growth.
• Ability to think strategically and develop innovative solutions.
• Excellent communication and interpersonal skills, with the ability to influence and motivate others.
• Proficiency in CRM systems and the ability to analyze sales data to drive informed decisions.
• Familiarity with sales strategies and best practices in a B2B environment.
• Results-oriented with a focus on continuous improvement.
• Strong leadership presence with the ability to inspire confidence and build trust.
• Collaborative mindset and ability to work effectively across teams.
• Must be able to work in a fast-paced environment and adapt to changing priorities.

Education and Experience:

• Minimum of 5 years of experience in a business development or sales leadership role, preferably within the commercial refrigeration, HVAC, or related industries.

Physical Requirements/Work Environment:

• Sitting: Ability to remain seated for extended periods.
• Standing/Walking: Occasionally required to stand or walk short distances.
• Lifting/Carrying: Ability to lift and carry items, usually up to 25 pounds.
• Reaching: Occasionally required to reach with hands and arms.
• Manual Dexterity: Frequent use of hands and fingers to operate office equipment, such as computers and phones.
• Visual Acuity: Close vision required for reading and working on a computer.
• Communication: Ability to communicate effectively, both verbally and in writing.

Travel

• May require occasional travel to customer sites, trade shows, and industry events.
• Company vehicle provided.

The Location: Grand Traverse Refrigeration is based in beautiful Northern Michigan. This position will be based out of our Traverse City office. This is a great place to live, work and play! With rich forests, trails for miles, sand dunes, and an abundance of shoreline, it’s easy to see why we love it so much! Northern Michigan truly offers something for everyone with our beautiful four seasons and the opportunity for year round outdoor adventures! Candidates should be able to reliably commute or plan to relocate before starting work.