What are the responsibilities and job description for the Customer Service Rep position at Grane Transportation?
Grane Logistics Express (GLX), the logistics division of Grane Transportation, is looking for vibrant and energetic CSR to join our 3PL team. Grane Transportation is a privately held family company that has been in business for over 90 years and is actively expanding the 3PL/GLX division. As a CSR, your primary responsibility will be to communicate with the customer and assist them with any transportation needs.
Responsibilities
- Enter all new freight orders into the TMS system (McLeod)
- Schedule appointment via phone, email or web portal with shipping and receiving locations.
- Enter and ensure all shipment data is correct in McLeod.
- Make daily check calls on all in transit freight.
- Collect necessary PODs /BOLs directly from carriers and supply documentation to accounting department.
- Manage incoming calls and emails and respond professionally and promptly.
- Research answers or solutions as needed.
- Build sustainable relationships through open and interactive communication with the customer.
- Listen and respond to customers’ needs and concerns in a professional and prompt manner.
- Provide operational and sales support.
- Ability to assess situations and proactively communicate to all pertinent parties
Requirements and Skills
- Associates Degree; Bachelor’s degree preferred.
- Proficiency Microsoft Office (all programs).
- Ability to learn new software programs and portals easily.
- Have a positive attitude.
- Strong communication skills needed - Take the extra mile to engage customers.
- High degree of creativity and intuition.
- Ability to think quickly and respond positively under pressure.
- Be self-motivated.
- Excellent problem solving skills.
- Strong organizational skills and time management skills.
- Bi-lingual (any language) and previous customer service experience a plus but not required.
Overview
This opportunity provides a start in a dynamic field while also having fun in an energetic work environment. If you want to be more than just a number, then Grane Logistics Express might be the right opportunity for you. Our hands-on training program is individually tailored, and provides exposure to all facets of the industry.
- Salary
- 401k
- BCBS Health Insurance, Dental, and Vision
- EOE M/F/D/V
- Mobile device reimbursement plan
