What are the responsibilities and job description for the Branch Manager Lead position at Granite Bank?
Granite Bank is a locally owned community bank dedicated to helping people achieve their financial and homeownership goals. We're seeking a Branch Manager Lead to join our Champlin team and drive growth in our deposit base.
About Us:
We live by our core values: accessibility, agility, transparency, family feel, and empowerment. Whether it's expanding our product line or having fun company events, we're prepared to adapt to an ever-changing industry while keeping our people first.
Job Description:
- Deposit Operations Oversight: Ensure all deposit operations are executed efficiently and accurately, in compliance with Granite Bank policies and regulatory requirements.
- Customer Service and Issue Resolution: Act as the point of escalation for customer issues, ensuring that concerns are addressed promptly and professionally.
- Leadership and Staff Management: Lead, develop, and mentor branch staff, ensuring alignment with Granite Bank's values, mission, and operational goals.
Requirements:
- 5-10 years of experience in a banking or financial services environment, with a focus on deposit operations and customer service.
- Proven leadership experience managing a team, with the ability to develop talent and drive performance.
- Expertise in addressing complex customer service issues, resolving complaints, and ensuring customer satisfaction.
