What are the responsibilities and job description for the Customer Experience Associate position at Granite Bank?
About Us
At Granite Bank, we are committed to delivering exceptional service to our customers. Our team members play a crucial role in achieving this goal, and we are seeking a highly motivated individual to join our team as a Teller.
Responsibilities:
- Provide excellent customer service and ensure a positive banking experience.
- Process transactions accurately and efficiently, ensuring cash counting is precise and within assigned limits.
- Handle phone inquiries and direct them to the appropriate departments or individuals when necessary.
- Cross-sell bank products and services during customer interactions, contributing to revenue growth.
- Manage escalated customer issues with professionalism and efficiency, escalating when necessary.
Requirements:
- High school diploma or equivalent.
- Proven experience in a customer service role, preferably in a banking environment.
- Exceptional interpersonal skills, with an ability to empathize and build rapport.
- Strong attention to detail and mathematical proficiency.
- Previous Cash Handling experience.
- Ability to effectively manage multiple tasks in a fast-paced environment.
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