What are the responsibilities and job description for the Customer Experience Associate position at Katos Tobacco?
Overview
We are seeking a motivated and customer-oriented Retail Sales Associate to join our team. In this role, you will be the face of our store, providing exceptional service to our customers while assisting them with their shopping needs. Your ability to engage with customers and promote products will play a crucial role in enhancing their shopping experience.
Duties
- Greet customers warmly and assist them in locating products within the store.
- Provide knowledgeable answers to customer inquiries regarding products and promotions.
- Process transactions accurately using the cash register and point-of-sale (POS) systems.
- Handle cash and credit transactions efficiently while maintaining accuracy in cash handling.
- Upsell products by recommending complementary items to enhance customer satisfaction.
- Maintain a clean and organized sales floor, ensuring that merchandise is well-displayed and stocked.
- Collaborate with team members to achieve sales goals and improve overall store performance.
- Address customer complaints or concerns promptly and professionally to ensure a positive shopping experience.
Requirements
- Proven experience in retail sales or customer service is preferred.
- Strong phone etiquette skills for handling customer inquiries effectively.
- Basic math skills for processing transactions and managing cash handling duties.
- Ability to work in a fast-paced environment while maintaining attention to detail.
- Excellent communication skills, both verbal and written, for effective interaction with customers and team members.
- Familiarity with tobacco store operations is a plus but not mandatory.
- Experience with cash registers or POS systems is advantageous.
- Willingness to learn about new products on the market
Join us as a Retail Sales Associate and become part of a dynamic team dedicated to providing outstanding service and creating memorable shopping experiences for our customers!
Job Type: Part-time
Pay: $15.00 per hour
Expected hours: 15 – 25 per week
Benefits:
- Flexible schedule
- On-the-job training
Shift:
- 4 hour shift
- 8 hour shift
- Night shift
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
Shift availability:
- Night Shift (Required)
Ability to Commute:
- Mankato, MN 56001 (Required)
Work Location: In person
Salary : $15