What are the responsibilities and job description for the Deposit Operations Manager position at Granite Bank?
About Granite Bank:
We're a locally owned community bank in Minnesota, growing our team of people on a mission to help as many people as possible achieve their financial and homeownership goals. We live by our core values: accessibility, agility, transparency, family feel, and empowerment.
We are seeking a Customer Service Director for our Champlin location to lead our deposit operations, foster a customer-first environment, and ensure our team adheres to the core principles of the Granite Way.
Responsibilities:
- Lead, develop, and mentor branch staff, ensuring alignment with Granite Bank's values, mission, and operational goals, specifically the Granite Way.
- Conduct weekly team meetings to communicate goals, discuss performance, and provide coaching to improve staff effectiveness and customer service.
- Drive deposit growth by building relationships within the community and with local businesses, ensuring that Granite Bank remains a market leader in deposit gathering.
Requirements:
- 5-10 years of experience in a banking or financial services environment, with a focus on deposit operations and customer service.
- Proven leadership experience managing a team, with the ability to develop talent and drive performance.
- Expertise in addressing complex customer service issues, resolving complaints, and ensuring customer satisfaction.
