Customer Support Specialist (Events)

About the Company:

Grant Cardone Enterprises (GCE) is the global leader in business education, consulting, and management, empowering small businesses worldwide. Founded by renowned business expert Grant Cardone, GCE has helped companies scale for over 30 years. Through online programs, workshops, one-on-one coaching, and large-scale events, Grant’s proven strategies have helped over 2 million businesses achieve 10X growth. Today, GCE spans business education, investment, private equity, philanthropy, and technology development.

About the Role:

We are seeking a Customer Support Specialist for Events to join our team. This role is perfect for someone who thrives in a fast-paced environment and is passionate about delivering exceptional customer service. You will be responsible for ensuring a seamless experience for our event attendees, from registration through to post-event follow-up, and will play a key role in making sure every aspect of our events runs smoothly.

Responsibilities:

• Attendee Support: Serve as the primary point of contact for event attendees, addressing inquiries via email, phone, and live chat. Resolve any issues related to event registration, ticketing, and event logistics.
• Event Registration Management: Assist with the management of event registrations, including making updates to attendee information, processing changes to tickets, and ensuring attendees are properly registered for the right events.
• Pre-Event Communication: Send out event reminders, updates, and any relevant materials to attendees before events. Ensure all event-related communications are clear, accurate, and timely.
• Onsite Event Support: Assist with onsite attendee check-in and registration, ensuring a smooth experience at the event venue.
• Post-Event Follow-Up: Follow up with attendees after events to gather feedback, provide post-event materials, and ensure that all issues are addressed.
• Data Entry & Reporting: Maintain accurate records of attendee communications, registration status, and feedback. Provide detailed reports to the event team regarding attendee satisfaction and any recurring issues.
• Collaboration: Work closely with internal teams, including marketing, logistics, and event coordination, to ensure all event information is consistent and up-to-date.
• Technical Support: Troubleshoot any technical issues attendees may experience with online event platforms, ensuring a smooth digital experience.
• Customer Service Excellence: Provide a high level of service to both internal stakeholders and event attendees, ensuring all inquiries are addressed in a timely and professional manner.

Required Skills:

• Exceptional Communication Skills: Ability to clearly and effectively communicate with event attendees, ensuring their experience is seamless and positive.
• Strong Organizational Skills: Capable of managing multiple tasks simultaneously and handling a high volume of inquiries.
• Problem-Solving Ability: Ability to remain calm under pressure and resolve issues quickly and efficiently.
• Detail-Oriented: Strong attention to detail, ensuring all customer inquiries are accurately documented and responded to.
• Customer Service Focused: A passion for helping others and providing excellent service.
• Tech-Savvy: Comfortable using event platforms and software such as Google Docs, Excel, and CRM tools. Experience with event management tools like Eventbrite, Zoom, or similar platforms is a plus.

Preferred Skills:

• 1 years of experience in customer service or event support.
• Experience working with event registration systems and handling customer inquiries related to event logistics.
• Bachelor's degree in Communications, Business, or a related field is preferred.

Additional Details:

• Location: Must reside in the Miami area (within 30 minutes of our Aventura office).
• Travel: Flexibility to travel and work weekends as required for onsite event support.
• Visa Sponsorship: We do not sponsor visas.

Why Join Us?

At Grant Cardone Enterprises, you’ll be part of a fast-growing company with a mission to 10X the success of businesses worldwide. We offer a dynamic and entrepreneurial work environment where you’ll have opportunities to grow, learn, and contribute to the success of high-profile events.

Grant Cardone Enterprises is committed to creating a diverse environment and is proud to be an equal opportunity employer. All employment decisions, including hiring, promotion, and discipline, will be based on merit and business needs. We do not discriminate based on race, color, religion, gender, sexual orientation, gender identity, age, disability, or any other legally protected status.