What are the responsibilities and job description for the Technical Support Specialist position at Grapevine-Colleyville ISD?
Job Title: Technical Support Specialist Wage/Hour Status: Exempt
Reports to: Director of Technology Services Pay Grade: Technical 3
Dept./School: Technology Services Date Revised: 5/2024
Primary Purpose:
To provide support, repair, and installation of computing devices and related peripherals, audio-visual equipment, and software.
To provide level-one assistance with network issues.
To provide training and mentoring of Campus Technicians.
Qualifications:
Education/Experience:
- Associate’s degree, technical degree, or technical training/certification and 5 years experience in a technical support role
- Required Knowledge and Skills:
- Knowledge of Windows OS
- Knowledge of Mac OS
- Knowledge of iOS
- Knowledge of Chrome OS
- Knowledge of Active Directory
- Knowledge of Google Suite
- Experience repairing and troubleshooting devices, and printers
- Experience supporting and troubleshooting local area networks
Major Responsibilities and Duties:
- Maintains and supports District computers
- Maintains and supports District iOS devices
- Maintains and supports printers, scanners, and other peripheral devices.
- Maintains and supports audio-visual equipment such as projectors and document cameras
- Maintains and supports interactive displays
- Level 1 support for networking issues
- Maintains hardware inventory database in the field
- Provides mentorship opportunities
- Assists with installation and implementation of projects
- Efficiently prioritizes and completes work orders
- Maintains technical certifications
- Maintains confidentiality of staff and student information.
- Regular and consistent attendance.
- All other duties as assigned.
Equipment Used:
Computers (both Macintosh and Windows) and associated peripherals
IOS devices
Chrome OS
Small hand tools
Personal Vehicle
Personal Cell Phone
Working Conditions:
Mental Demands/Physical Demands/Environmental Factors:
Maintain emotional control under stress
Demonstrate patience and flexibility when working with others
Maintain professional and friendly demeanor at all times
Lift, carry, push and/or pull items of up to 50 lbs. on a daily basis
Sit or stand for extended periods of time
The foregoing statements describe the general purpose and responsibilities assigned to this job and are not
an exhaustive list of all responsibilities and duties that may be assigned or skills that may be required.
