Customer Success Specialist

Position: Customer Success Specialist (Onboarding & Implementation)

Type: Direct Hire

Location: 5 days onsite per week - Pembroke Pines, FL

Job Summary: Our client is seeking a professional, motivated resource to join their onboarding & implementation team. This role would report up to the Chief Sales Officer and provides immense opportunity for growth and hands on mentorship. This resource will be responsible for providing clients with timely and effective training to get them properly set up with their products and services.

Main Responsibilities:

• Guides clients through the implementation process, answering questions as needed regarding setup and utilization of the software
• Trains clients on using the software
• Maintains a schedule with clients for training sessions and ensures on time for sessions
• Identifies issues during the implementation process and escalates to proper team to resolve
• Documents and updates customer interactions in CRM
• Other related duties as assigned

Required Skills/Abilities:

• High school diploma required; IT or Communications degree preferred
• 2 years in a customer-facing or customer service role
• Ability to build rapport with clients
• Ability to prioritize
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Excellent problem-solving skills
• JavaScript knowledge is preferred
• IT and Networking knowledge is a plus
• Proficient with Microsoft Office Suite or related software.
• Experience working with technology products

Nice-to-Haves:

• Basic technical skills (e.g., connecting to Wi-Fi or Ethernet)
• Coding knowledge (JavaScript, JSON, CSV exports)
• Bilingual skill
• Familiarity with Google Calendar
• IT or Communications Degree
• IT background