What are the responsibilities and job description for the Customer Success Specialist position at Gravity IT Resources?
Position : Customer Success Specialist (Onboarding & Implementation)
Type : Direct Hire
Location : 5 days onsite per week - Pembroke Pines, FL
Job Summary : Our client is seeking a professional, motivated resource to join their onboarding & implementation team. This role would report up to the Chief Sales Officer and provides immense opportunity for growth and hands on mentorship. This resource will be responsible for providing clients with timely and effective training to get them properly set up with their products and services.
Main Responsibilities :
- Guides clients through the implementation process, answering questions as needed regarding setup and utilization of the software
- Trains clients on using the software
- Maintains a schedule with clients for training sessions and ensures on time for sessions
- Identifies issues during the implementation process and escalates to proper team to resolve
- Documents and updates customer interactions in CRM
- Other related duties as assigned
Required Skills / Abilities :
Nice-to-Haves :
