Call Center Representative

Job: Call Center Admin

Location: Bothell - WA 98021

Shift Work Details- 1st 7am-3:30pm

Job Description:

• Acting as the primary point of contact for all site related service requests called in or entered by site personnel.
• Entering phone calls, e-mails, and hard copy information into a Computerized Maintenance Management System (CMMS).
• Monitoring work order queues and assigning to correct scheduling group.
• Coordinates some outside service calls with specific vendors
• Dispatching technicians to perform reactive maintenance work.
• Entering work order information, setting priorities, and forwarding work order for further processing.
• Maintaining and updating records, reports, files, and communication information.
• Researches and answers all customer work order status inquiries.
• Reviewing, entering, and tracking MRO purchasing requisitions.
• Performing all other duties as assigned. As the Call Center Administrator, you will be expected to:
• Work in a team environment with a one team mentality; be friendly, respectful, empathetic, and professional to teammates and clients.
• Value and respect employee authenticity and demonstrate cultural awareness to create a memorable experience and a respectful workplace.
• Balance workload and multiple tasks while focusing on attention to detail and prioritizing assignments.
• Take initiative to resolve issues that arise and solve problems independently; shift priorities as needed or requested by management and remain flexible Communication
• Knowledge of Microsoft Windows, Word, Excel, Outlook and SharePoint
• Ability to communicate clearly via phone
• Ability to work closely with customer during site emergencies.
• Excellent oral and written communications
• Excellent interpersonal skills, i.e., listening to customer needs, articulating path forward and giving solutions that provide value to the customer, etc.
• Accurately document electronic and paper cataloging system to provide information to customer or regulatory personnel.
• Strive for quick complaint resolution; to resolve problems on the first call and avoid escalation of issues through operational knowledge.

Minimum Requirements:

• High School Diploma or demonstrated equivalent.
• Two years of experience answering and routing incoming calls (business education may substitute year for a year).
• Must be familiar with facilities equipment descriptors such as HVAC, plumbing, and electrical.
• Working Knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, and Outlook).
• Ability to obtain a security access badge at our client’s location.
• Ability to read and understand information contained in a variety of documents or displayed on a computer screen. Demonstrated fluency in computer use including the full Microsoft product line.
• Ability to obtain an appropriate driver`s license issued by the State Department of Motor Vehicles, as requested.
• Must be able to obtain and maintain facility credentials/authorization. Note: US Citizenship or Permanent Residency is required for facility credentials/authorization at this work location.
• This position does not include sponsorship for United States work authorization. Some physical/special requirements include:
• Ability to move light to medium weight materials into desks, filing cabinets, and other storage locations.
• Ability to occasionally lift up to 50 pounds.
• Repetitive wrist movement.
• Ability to read and understand information contained in a variety of documents or displayed on a computer screen.
• Ability to use a variety of office equipment and to operate a computer keyboard to access data bases, to send/receive messages and to prepare documents.
• Ability to attend meetings throughout the site.
• Ability to communicate with others on the telephone and in one-on-one or group discussions, meetings, and presentations.
• Some moving of light to medium weight materials into desks, filing cabinets and other storage locations.
• Cope with demands (stressors) that are associated with the job and/or the work environment so that acceptable levels of performance and overall contribution are maintained.

Preferred Requirements:

• Experience working in a GMP or similar regulated environment such as hospitals, biomedical or pharmaceutical campuses.
• Experience using a Computerized Maintenance Management System (CMMS); EAMS experience is a plus.
• Experience interpreting a variety of instructions furnished in written, oral, diagram, or schedule form. Excellent verbal and written communication skills.

Job Types: Full-time, Contract

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Shift:

• Morning shift

Experience:

• CMMS: 1 year (Preferred)
• Manufacturing: 3 years (Preferred)
• Customer service: 5 years (Preferred)
• HVAC: 3 years (Preferred)
• Electrical: 3 years (Preferred)

Work Location: In person

Salary : $19 - $21