GrayMar Environmental Services, LLC. provides safe, responsive, technically superior, cost-effective solutions to assist and meet our clients' diversified needs.

Our Skilled Teammates Have Made Us an Industry Leader…

At GrayMar, we elevate service standards within this crucial industry. Our dedication to fostering a thriving workforce is unwavering. We prioritize the well-being, safety, and professional advancement of our employees.

Our Team Culture Differentiates Us…

GrayMar focuses on employee experience and customer satisfaction. We are a growing organization whose owners treat us like family and see us as individuals, not numbers or functions. The most significant benefit we offer is being part of a caring family, a winning team with a learning mindset. We provide additional benefits: 401k with a company match, Health, Vision, and Dental insurance; company-paid and voluntary life insurance for the employee, spouse, and children; accidental and critical care insurance; Health savings (HSA) and Flexible Saving Accounts (FSA).

Drawing from our teammates’ different opinions, backgrounds, beliefs, and life experiences inspires our safe work practice, innovation, and growth. By respecting others, each team member at GrayMar is committed to building and sustaining an equitable and inclusive work environment where cultural diversity is celebrated and valued.

Position Overview/Description:

The Technical Sales Support Manager will oversee the implementation, management, and optimization of key business intelligence tools, including WASTELINQ, Zendesk, and the Pricing Management Tool (PMT). This role will ensure the accuracy and efficiency of these tools, streamline processes, and provide ongoing training and support to internal teams. The Technical Sales Support Manager will also be responsible for aligning these tools with company goals, industry standards, and regulatory requirements to enhance decision-making, compliance, and overall service delivery.

Duties/Responsibilities:

• Provide leadership and direction to the sales teams and model GrayMar values.
• Ensure each employee is prepared and educated in safe work practices.
• Develop, coach, train, and promote employees. Provide ongoing feedback and motivation, including performance goals.
• Tool Management and Optimization: Oversee and manage Zendesk, WASTELINQ, and PMT systems, ensuring smooth functionality and seamless integration with other business systems. Continuously optimize these tools to improve efficiency, reporting, and data accuracy.
• Training, Onboarding & Support: Develop and deliver comprehensive training programs for team members on WASTELINQ, Zendesk, and PMT to ensure effective adoption and ongoing support. Create user manuals, training materials, and documentation to assist with the onboarding process.
  • This will include involvement in the New Employee Onboarding process.
• Compliance & Accuracy: Work with Environmental Health and Safety Leadership to ensure WASTELINQ, Zendesk, and PMT meet industry compliance standards and regulatory requirements. Maintain accuracy in all reports and analytics generated by these tools and work closely with relevant departments to monitor and enforce these standards.
• Data Analysis & Reporting: Generate and analyze reports using WASTELINQ, providing actionable change management insights to internal teams and management. Use data to drive improvements in operations, customer service, and business performance.
• Process Improvement: Collaborate cross-functionally to identify areas for improvement in business processes and workflows, leveraging WASTELINQ, Zendesk, and PMT to streamline operations, reduce inefficiencies, and ensure high-quality service delivery.
• Collaboration: Work closely with IT, operations, sales, and other departments to ensure WASTELINQ, Zendesk, and PMT are aligned with business needs and goals. Actively participate in team meetings, providing data-driven insights to help guide strategic decisions.
• Perform other related duties as assigned.

Software Systems (Subject to Change):

• WASTELINQ
• Pricing Management Tool (Excel)
• Zendesk

Required Skills/Abilities:

• Data Management Expertise: Strong understanding of data management, reporting, and analytics.
• Training & Communication Skills: Ability to effectively train and support employees at all levels of the organization.
• Compliance Knowledge: Knowledge of compliance standards and regulatory requirements within the industry.
• Problem-Solving Skills: Strong analytical and troubleshooting skills for resolving software and technical issues efficiently.
• Collaboration Skills: Ability to work effectively across teams and departments to drive alignment and achieve results.
• Attention to Detail: Highly detail-oriented with a focus on accuracy, efficiency, and quality.

Education and Experience:

• High school diploma, GED, or equivalent required. Bachelor’s degree preferred.
• Relevant experience in environmental, waste management, or similar industries is preferred.
• Familiarity with BI tools or software such as Tableau, Power BI, or similar platforms.
• Experience with data visualization and reporting tools, such as Power BI.

Other Requirements:

• Work Environment:
  • Remote
  • Occasional travel may be required for training sessions or to visit other office locations.

Benefits:

• Comprehensive health benefits coverage after 60 days of full-time employment
• 401K with company match
• Company paid STD, LTD, and life insurance
• Paid time off and company paid holidays
• Career path programs and company paid training
• Family culture with positive and safe work environments

Disclaimer: This job description may not include all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of GrayMar Environmental Services, LLC.

GrayMar Environmental Services LLC is an Equal Opportunity Employer. Employment opportunities at GrayMar are based on one’s qualifications and capabilities to perform the essential functions of a particular job. All employment opportunities are provided without regard to race, religion, sex, pregnancy, childbirth or related medical conditions, victims of a QAOV and those with a family member who is a victim of a QAOV, national origin, age, veteran status, disability, genetic information, or any other characteristic protected by law.