Area Market Manager - Atlanta, GA

Description

Area Market Manger Position Overview The Area Market Manager (AMM) is a critical leadership role responsible for overseeing the operations, sales, and profitability of [3-5] oil change shop locations. The AMM acts as the Center Manager for their designated home location while providing strategic leadership, guidance, and support to the managers and teams of the additional locations within their market. This role requires a balance of hands-on management and high-level oversight to ensure consistent execution of company standards, customer satisfaction, and financial performance across all locations. Key Responsibilities and Job Description 1. Home Location Management: - Directly manage the daily operations of the home location, ensuring efficient workflow, superior customer service, and adherence to company policies. - Lead, mentor, and develop the location’s team, fostering a positive and productive work environment. - Monitor, manage and train the team on the location’s financial performance, including sales, costs, and profitability. - Implement and oversee marketing initiatives to drive customer traffic and retention. 2. Multi-Location Oversight - Provide leadership and strategic direction to the managers of [3-5] additional locations within the assigned market. - Conduct regular site visits to assess performance, address issues, and support location managers in achieving their goals. - Ensure consistency in operations, customer experience, and branding across all locations. - Collaborate with location managers to develop and implement action plans for improving underperforming shops. 3. Leadership and Team Development: - Coach and mentor location managers to develop their leadership skills and improve their operational effectiveness. - Facilitate regular training sessions for staff to ensure compliance with company standards and enhance service delivery. - Foster a culture of accountability, teamwork, and continuous improvement across all locations. 4. Financial Management: - Analyze financial reports from all locations to identify trends, opportunities, and areas of concern. - Work with location managers to develop budgets, forecast sales, and control costs. - Implement strategies to achieve financial targets for the entire market, ensuring each location contributes to overall profitability. 5575 DTC Parkway, Suite 100 I Greenwood Village, CO 80111 I Toll Free: 800-822-7706 I Office: 303-308-1660 I FAX: 303-308-5908 5. Customer Experience - Monitor customer feedback and address any service issues promptly to maintain high levels of customer satisfaction. - Lead initiatives to improve the customer experience across all locations, ensuring a consistent and positive interaction at every touchpoint. 6. Operational Excellence: - Ensure all locations adhere to company policies, procedures, and operational standards. - Lead initiatives to improve operational efficiency, reduce waste, and enhance service quality. - Collaborate with other departments (e.g., Marketing, HR, Supply Chain) to support location needs and address challenges. 7. Reporting and Communication: - Provide regular updates to the Regional Manager on market performance, challenges, and opportunities. - Prepare and deliver performance “KTS” reports for each location, highlighting key metrics & actions. - Serve as a key point of contact between the corporate office and location managers, ensuring clear communication of company goals and initiatives. 8. Qualifications - Proven experience in multi-location management, preferably in the automotive or service industry. - Strong leadership skills with the ability to inspire and develop teams. - Solid understanding of financial management, including budgeting and forecasting. - Excellent communication and interpersonal skills. - Ability to analyze data, identify trends, and make informed decisions. - Customer-focused mindset with a commitment to delivering high-quality service. - Ability to travel frequently within the assigned market. 9. Education & Experience - Minimum of [5-7] years of experience in a management role, with at least (2) years in a multi-location oversight position. 10. Physical Requirements - Ability to stand for extended periods. - Ability to lift and carry up to [50] pounds. - Willingness to work in a fast-paced, sometimes physically demanding environment. 11. Compensation - Competitive salary based on experience. - Performance-based bonuses. (See Below - Benefits package including health insurance, retirement plans, and paid time off. 5575 DTC Parkway, Suite 100 I Greenwood Village, CO 80111 I Toll Free: 800-822-7706 I Office: 303-308-1660 I FAX: 303-308-5908 Project Charter: Area Market Manager Role Progress Tracking Project Title: Area Market Manager Role Progress Tracking Project Sponsor: Laura Sasser Project Manager: Mike Smith Date: P8 – 8/25/2024 Project Overview The purpose of this project is to establish a comprehensive tracking system for monitoring the progress and effectiveness of the Area Market Manager (AMM) role within our organization. This role, which involves overseeing the operations of 3-5 oil change shop locations while acting as a center manager at a home location, is critical to the success of our business. This project will ensure that we have the necessary tools and processes in place to evaluate the AMM's performance, identify areas for improvement, and support the overall business objectives. Project Objectives 1. Develop a Performance Tracking System: Create a system that allows for the regular tracking of key performance indicators (KPIs) for each Area Market Manager, including metrics related to operational efficiency, customer satisfaction, and financial performance. 2. Establish Reporting Mechanisms: Implement regular reporting processes to provide visibility into the progress and challenges faced by each AMM. These reports will be used to inform leadership and support data-driven decision-making. 3. Identify and Address Gaps: Use the tracking data to identify performance gaps and areas where additional support or resources may be needed. This will include providing targeted training and development opportunities for AMMs to enhance their effectiveness. 4. Ensure Alignment with Business Goals: Align the performance of the AMMs with the broader business objectives, ensuring that their efforts contribute directly to achieving the company's strategic goals. Scope: The project will include the design, development, and implementation of the tracking system, as well as the establishment of regular reporting processes. The scope will cover all Area Market Managers currently employed by the company and will include all oil change shop locations under their oversight. Deliverables: - A fully developed performance tracking system tailored to the AMM role. - Monthly and quarterly performance reports for each AMM. - A process for identifying and addressing performance gaps. - Training and development plans for AMMs based on identified needs. Timeline:

Qualifications